Director, Complaints Management and Investigations at Judicial Service Commission

Job Reference Number : V/No. 4/2022

Duties and Responsibilities:
This is the highest grade in the cadre. Duties and responsibilities will include:

• Coordination of complaints management processes 
• Ensuring prompt investigations on complaints to facilitate effective decision making;
• Coordinate processing of complaints / petitions received by the Commission;
• Maintaining proper and up-to-date data on complaints filed and processed;
• Managing the Complaints Management Information System; 
• Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;
• Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;
• Developing guidelines / standard operation procedures (SOPs) for complaints and investigations;
• Development of complaints and investigations trend reports;
• Advisory to the Commission and management on complaints management; and 
• Supervision of staff and management of Directorates financial resources.

Requirements for Appointment: 
For appointment to this position, the applicant must have: -

• A relevant Master’s degree from a recognized University; 
• A Bachelor’s Degree in Social Sciences from a recognized University;
• A relevant certificate in basic investigation and crime detection;
• Membership to relevant professional body with Good Standing; 
• Attended a Course in Strategic Leadership and Development or its equivalent; and,
• Meets the requirements of Chapter Six (6) of the Constitution

Work Experience:

• Minimum Fifteen (15) Years relevant work experience;
• At least Five (5) Years at Senior Management Level; and
• Prior experience working on Complaints Management systems and Investigations will
• be added advantage