Junior Clerk - CSE - Langata Freedom Heights at Bliss Healthcare

 Key Responsibilities

• Welcoming customers/patients as they arrive at the reception and inquire how they would like to be assisted.
• Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
• Registering patients correctly on the Health Information Systems.
• Timely & correct billing of services rendered to clients on the relevant billing systems.
• Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibilit yand co-payment terms whenever necessary.
• Assisting patients in understanding how their insurance coverage works, calculate and collect co-payments via the pay bill as per the insurance terms.
• Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’records and process payments for services rendered.
• Responding to queries from customers and insurance companies, professionally,over the phone and through emails.
• Recording concerns for various departments and ensuring that call returns or feedback are done ina timely manner.
• Providing necessary information regarding the medical centers’services and availability of the relevant service required.

Minimum Qualifications

• Certificate/ Diploma in Health Records Management

Experience

• 1 Year in Healthcare/hospital set-up in the same role

Technical skills/Leadership competencies

• Proficient with Microsoft Office
• Strong interpersonal and communication skills
• People management skills
• Critical and analytical skills
• Eye for detail
• Excellent People Skills