Junior Operations Analyst - Glover Experience (They/She/He) at Glovo

Your work-life opportunity:

Join us as an Operations Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

The couriers, “Glovers” for us, are the key player in Glovo’s marketplace.

Be a part of a team where you will:

• Own the communication strategy of your country (content, channels, targets, and material) for the riders/glovers
• Be the owner of the Glover Experience in Country (Courier’s keeper)
• Give life to your craziest ideas to generate community management and activities (events) for the riders
• Work closely with P.A to improve couriers image in the country
• Negotiate local benefits and perks for the riders
• Customize the global Brand Book to the local culture
• Generate market insights from focus groups, surveys, interviews, and others to understand the riders
• You will work in sync with the Regional and Global team to increase ROI for the company
• Follow up courier app- caring about the aspect of the app

You have:

1. Degree in Business, Marketing, Advertising, Communications, economist
2. 3-5-year experience in communications or public relations is a plus
3. Excellent local verbal and written communication skills in Kazakh, Russian and English
4. Stakeholder and accountability skills
5. Proactive, analytic and objective focus oriented
6. A person who knows the local culture in-depth and is capable of identifying interesting insights to improve glover’s experience with Glovo.
7. Team-player and problem-solving skills, a positive person
8. Ability to execute fast and well-done activities and events.
9. Good vibes

Experience our Glovo Life benefits:

1. Enticing equity plan
2. Top-notch private health insurance
3. Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
4. Flexible time off (take the time you need) and hybrid working model (own your time)
5. Enhanced parental leave including nursery support!
6. Online therapy and wellbeing benefit
7. External learning budget

What you’ll find when working at Glovo:

1. Gas: We work with energy, innovation and passion for what we do. We are committed.
2. Care: We act in the best interest of a sustainable future.
3. Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
4. Stay Humble: We embrace mistakes and feedback to learn from them.
5. Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!
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