Bar Supervisor at Karen Country Club

Job purpose

To oversee bar operations at the Club under the supervision of the F & B Manager.

Duties and Responsibilities

• Manage and execute all bar staff related matters including planning work schedules, training, performance review, grievances, discipline, training etc.
• Frequently check on upcoming events and plan for them before hand to ensure seamless operations
• Ensure professional services are always rendered to the customers.
• Ensure quality of beverages, cocktails and other drinks served at the bar are of the set standards.
• Ensure all member concerns and complaints are handled promptly and resolved in a timely fashion.
• Ensure correct and prompt billing of all beverages served within the bar service area.
• Ensure physical bar stocktaking as required in the Club policy.
• Raise requisitions for bar items from the store while monitoring bar stocks for an appropriate balance.
• Plan and implement cost control measures and systems to maximize sales and revenue at the bar.
• Assist in developing an operating budget for each of the department's outlets; after approval, monitors and takes corrective action as necessary to ensure that set budgets are achieved.
• Ensure there is minimal breakage of equipment and crockery within the bar.
• Enforce ISO, HACCP, and other Safety requirements.
• Research about new products in the market, new trends and introduce them to enhance innovation and competitiveness.
• Implement functional improvements for products and service at the beverage station.
• Work to mitigate pilferage and shortages in the bar while being cost conscious to safeguard healthy bottom lines.

Academic qualifications and experience

• Diploma in Food and beverage sales and service.
• Professional training / Experience in mixology
• Specialist training in Bar Tending & Cocktails.
• Complete working knowledge of alcoholic and non-alcoholic beverages.

Personal attributes

• People skills with an ability to engage with guests and staff.
• Excellent leadership skills, and communication skills.
• Attention to detail.
• Commercial awareness.
• Bar operations skills and knowledge.