KE-Program Integrity Specialist (National) at Church World Service

Primary Purpose

• The Program Integrity Specialist is responsible for assisting in the implementation of the USRAP (United States Refugee Admissions Program) Integrity and Compliance Guide and Internal Malfeasance Prevention and Mitigation Measures in the Nairobi Office. The Program Integrity Specialist leads fraud investigations, including assessing fraud allegations, conducting interviews, writing investigation reports, and ensuring corrective measures are enacted.

Key Relationships
Internal to CWS

• Regional Financial Risk and Compliance Director
• Senior Manager, Program Integrity
• Senior Program Integrity Specialist

External

• Bureau for Population, Refugees, and Migration (BPRM) Program Officer
• Refugee Coordinator
• UNHCR
• International Organization for Migration (IOM)
• Refugee Processing Center (RPC)
• Resettlement Agencies

Working Environment

• Local national position in Kenya
• Office environment.
• Periodic travel to the field as may be required.

Responsibilities
Compliance (60%)

• Facilitates fraud and malfeasance investigations in coordination with the Resettlement Support Center (RSC) Director, Regional Financial Risk and Compliance Director, Senior Manager, Program Integrity, Senior Program Integrity Specialist, and Regional Human Resource Director, as appropriate.
• Manages investigation planning, gathering and documentation of evidence and execution of investigations.
• Drafts fraud and malfeasance investigation and closure reports, ensuring that both CWS and donor reporting requirements are met.
• Monitors and tracks fraud reporting mechanisms daily.
• Monitors Fraud mailbox and ensures timely responses to all fraud allegations.
• Oversees compliance with requirements as specified through the Cooperative Agreement, Integrity and Compliance Guide, and Program Integrity Standard Operating Procedures (SOPs).
• Supports follow through on investigation recommendations to ensure gaps are closed and sustainable solutions have been implemented.
• Supports the maintenance and revisions of SOPs, independently and collaboratively, to ensure internal compliance with fraud and malfeasance mitigation guidelines and investigation/reporting requirements.
• Coordinates with management on development of new and innovative ways for fraud and malfeasance mitigation.
• Supports the preparation of quarterly and annual reports for the funder on matters of program integrity.
• Joins regular meetings and activities of the Fraud and Ethics Committee.
• Maintains a current knowledge of the USRAP.

Data Management and Analysis (15%)

• Collaborates with Information Technology to ensure internal IT controls are sufficient and surpass guidelines for the security of START (a refugee processing database for the USRAP) and electronic data.
• Ensures accurate and timely data related to all fraud and malfeasance investigations is available for annual, monthly, and ad hoc requests.
• Monitor perennial case patterns involving staff and propose to HR area of focus on Code of conduct reinforcement.

Representation (10%)

• Develops and maintains effective and independent relationships with CWS/RSC Africa USRAP partners and donors, including PRM, United States Citizenship and Immigration Services (USCIS), IOM, UNHCR, and domestic Resettlement Agencies.
• Point of contact for CWS Africa Fraud Mailbox.
• Attends Quarterly Fraud Trends meetings as needed.
• Ensures partner communication from the unit is professional, timely and proactive.
• Represents organization policies and CWS Africa values to staff.
• Ensures the workforce is professional when representing CWS RSC Africa to refugees, partners, the funder and colleagues.

Program Administration (10%)

• Provides guidance and acts as a resource to programmatic and administrative staff working on Program Integrity-related projects.
• Participates in hiring/recruitment processes for the unit.
• This position also performs other duties that may be assigned by the Senior Manager, Program Integrity and/or CWS RSC Africa Management to enhance the efficiency and efficacy of the operation.

Additional Roles and Responsibilities (5%)

• Any other duties as assigned.

Experience
Qualifications

• A minimum of Six (6) years of paid work experience in relevant, paid professional experience is required, preferably in roles involving integrity, compliance, ethics, risk management, or related functions.
• A minimum of One (1) year of US Refugee Admissions Program experience preferred but not required.
• A minimum of One (1) year of workplace investigation experience preferred but not required.

Skills

• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Working knowledge of START is a benefit.
• Ethical judgment and ability to make principled decisions that consistently uphold CWS integrity, compliance and values.

Education & Certifications

• Bachelor’s degree in criminology, Business Management, Law, Human Resources, or a related field
• Industry standard certifications preferred but not required, such as Certified Fraud Examiner (CFE) or Certified Protection Professional (CPP) or Legal / paralegal certification.

Abilities

• Work with staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures.
• Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.
• Exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems.
• Deal effectively and courteously with many associates, outside agencies, refugees, and members of the general public.
• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records.
• Analyze and solve complex problems and make sound decisions.
• Work with minimal supervision.
• Work independently and contribute to overall operations of RSC Africa.
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

​​​​​​​Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Remaining alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a consistent manner with the Child Safeguarding and PSEAH Policies.

Special Requirements

• The candidate should be willing and able to travel in difficult conditions and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position requires use of laptops at all times, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of the program.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Background check which includes references and criminal check is required before the start of employment.
• This position requires high emotional intelligence and ethical judgement working across multifaced stakeholder teams
• This Position is Full time.