Assistant Claims Officer at Kenbright Holdings

We are looking for a qualified, skilled, detail-oriented and analytical Claims Assistant with 1+ years of experience in Retail General Insurance (Motor, Home, Travel).

Reporting to:  Claims Officer

Duties

• Handling claims for retail clients in liaison with the Claims Officer.
• Daily updates to clients on claims status.
• Escalation of claims after 48 hours.
• Preparing Garage Lists for clients.
• Preparation of How to Claim Documents.
• Follow up with loss adjusters.
• Rating Garages – auditing them.
• Linkages with Rescue companies.
• Engaging Digital Team on Automation.
• Engaging Social Media team on How to claim.
• Implementing and executing claims according to the company’s claims procedure guidelines.
• Maintain excellent interpersonal relationships with clients.
• Following up on active claims with Service Providers to ensure timely settlement of the claims.
• Sitting in place of the Claims Officer as necessitated.

Qualifications and Skills

• Bachelor’s/Diploma in Insurance or a related field.
• 1+ years’ experience in insurance.
• Claims experience is an added advantage.
• Analytical skills and proficiency in working with excel.
• Good knowledge of insurance products.
• Strong communication and writing skills and proficiency in English.
• Proficient in the use of data software applications
• High motivation, team orientation and adaptability