Kenya IT Officer at ENGIE

Job Purpose/Mission

Responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure as well as user/staff onboarding.

Responsibilities

• Onboarding new users on IT systems
• Serving as the first point of contact for IT-Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support.
• Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.
• Ensure redundancy, resiliency, and identify dependencies for networking infrastructure and software applications.
• Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.
• IT Asset Management and accurate documentation.
• Conduct electrical safety checks on computer equipment.
• Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. (Walk the user through the problem-solving process).
• Develop training materials for IT applications and systems
• Periodic software checks and updates on workstations.
• Advise on sourcing for computer hardware and accessories.
• Review and evaluate new Technological updates rolled out on Mobile Apps and Database.
• Working on tasks and projects identified jointly with the supervisor/partner, to help realize the department's objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.

Knowledge And Skills

Experience:

• Minimum 3-4 years of experience
• Knowledge and understanding in Office 365 Administration
• Knowledge in Azure Administration
• Solid knowledge of best practices in IT administration and systems security.
• Knowledge in ERP Solutions
• Strong Interpersonal skills
• Team player

Qualifications:

• Degree in IT/ BBIT/ Computer Science/ Computer Engineering
• CCNA/CISA is an added advantage

Language(s):

• English (writing, speaking and reading)
• Swahili(writing, speaking and reading)

Technology:

• Proficiency in Network and Systems Administration, MS Office, Azure, Computers and Smartphones
• Knowledge on SQL Databases.
• Proficiency in PABX systems