Assistant Manager Projects and Business Process Re - Engineering – KTNA 4 (Re-advertisement) at Kenya Trade Network Agency (KenTrade)

Purpose for the Job
Responsible for collaborating with project managers, business representatives, end-users, and technical teams to deliver systems that support effective and efficient business processes and align with Agency’s Strategy. The role entails leading Business Analysts to effectively elicit requirements and model business processes that deliver value to the stakeholders.

Duties and Responsibilities Duties and responsibilities 

• Lead the production of all business process analysis deliverables (i.e., requirements, business processes, customer journeys etc.); ensuring they meet the required standards;
• Lead the facilitation of key workshops with the business and technology stakeholders and ensuring the right outcomes are achieved;
• Manage key stakeholder relationships regarding business process reengineering activities;
• Streamline business processes by re-engineering, documenting, and providing subject matter expertise;
• Ensure the right level of support is available for the business analysts and any conflicts are quickly resolved;
• Define the high-level scope for proposed initiatives; including capabilities/ functional features to be delivered;
• Carry out interviews with the internal and external stakeholders and determine areas that need to be addressed in line with the changing business environment;
• Oversee weekly project progress meetings and/or reporting;
• Organizing and leading workshops for idea generation and content for solutions to projects;
• Participation on project board meetings, Steering and Governance groups as required;
• Communicate effectively with internal and external stakeholders by describing the relevance of process analysis being provided;
• Prepare final reports at the end of every business analysis exercise undertaken by the team indicating what steps of improvement were taken a result of the analysis;
• Oversee the quality assurance team to monitor the systems requirement lifecycle to ensure that the delivered solutions meet business needs; 
• Liaise with system analysts for the necessary support;
• Mentor and instill business process re-engineering and continuous improvement best practices;
• Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Minimum Academic, Professional Qualifications and Experience 

• Master’s Degree Information Technology, Computer Science, Business Administration or related field from a recognized institution;
• Bachelor’s Degree in Information Technology, Computer Science, Business Administration or related field from a recognized institution;
• Supervisory Course lasting not less than 2 weeks;
• Certification in Project Management such as PMP, Prince2 or Post Graduate Diploma in Project or CISA;
• Experience of not less than 8 years;