Key Account Manager at Kenya Airways

Brief Description 

Responsible for the identification, acquisition,implementation, development, and retention of new business for Kenya Airways inKenya

Detailed Description

• Manage and grow existing corporate accounts.
• Prospect for new corporate contracted business
• Manage and sustain high yields from Travel Agents. Develop profitable relationships with portfolio of travel trade suppliers to secure long-term business e.g., TMC Partners
• Pursuit of government travel and MICE business opportunities.   
• Mobilize promotion of KQ through IATA/Non-IATA Travel Agents and sustain maximum support to Kenya Airways.
• Apply sales & marketing techniques to generate customer loyalty.
• Create and maintain client database including information regarding productivity and potential.
• Administer incentive in the market to maximize revenues.
• Negotiate rates and conditions to secure profitable business flows
• Gather and disseminate market intelligence to assure KQ’s competitive position
• Organize promotional activity with appropriate organization for incremental business.
• Ensure timely distribution of all promotional literature.
• Attend industry related shows/seminars/exhibitions to ensure Kenya Airways retains high profile with Travel Agents.
• Submit reports on agent performance and market intelligence.
• Review and maintain QMS standards – with particular emphasis to Travel Agents’ queries
• Build and maintain good relationships with colleagues to leverage the strength of the Partnerships/Codeshares.

Job Requirements        

• Graduate with minimum 4 (four) years in sale & marketing A or O level of education with minimum 7 years’ experience in Sales & Marketing with an emphasis on client contact and/or reservation/ticketing.
• Proficient in PowerPoint, MS Word, Excel
• Convincing communication skills
• Negotiation skills
• Clean Driving License
• Stamina, drive, self-motivation and a passion for customer service
• Self-confident and results-orientated
• Diplomacy and empathy
• Flexible and innovative
• Analytical with ability to prioritize
• Able to work independently and as part of a team

Additional Details        

• Stamina, drive, self-motivation and a passion for customer service
• Self-confident and results-orientated
• Diplomacy and empathy
• Flexible and innovative
• Analytical with ability to prioritize
• Able to work independently and as part of a team.