Key Accounts Executive at Flare Emergency Response

The team: We are 30+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on the continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation. 

Who you are: As a Key Accounts Executive, your focus will be on retaining and broadening relationships with key rescue.co clients and channel partners. 

You will have a large remit to lead and define these relationships. Your performance will be measured by how well you work with clients to grow our member base and product uptake - this requires creativity and initiative. You should have a broad range of experience in relationship management and work well with diverse teams across various sectors. 

What you’ll be doing: Developing and expanding relationships with key clients and corporate members as they transition from sales prospects to active users of our products and services. 

• Focusing on getting to know our clients. This means understanding their business needs, the broader trends within their industry and how we can serve them best.
• Expanding relationships with key partners. This means being their first point of contact, handling escalations internally and externally, managing ad-hoc queries and regular business meetings.
• Defining and executing on growth opportunities. Using a data-driven approach, you will research and define growth opportunities for key accounts and channel partners. You will work with them to drive these initiatives.
• Managing marketing campaigns. You’ll help create and drive partner marketing campaigns.

Basic requirements for the role: 

• Minimum of 7 years client relationship or account management experience, either within a business environment or as part of a consulting team.
• Proven experience in account management, customer success, or marketing.
• Exceptional communication and networking skills.
• Proven track record in working with clients to drive growth for a business or venture.
• Great collaboration skills with a strong independent work ethic.
• Must be highly organised and tech-savvy and able to operate across several accounts and clients at the same time.

Things that will make you stand out:

• Strong knowledge of the insurance sector, in particular health insurance, auto insurance, life insurance.
• Connections and relationships within the startup, insurance, technology, tourism, or professional services sectors in Kenya.