Kuja Platform Community Manager at African Development Solutions (Adeso)

• The Kuja Platform Community Manager is a key member of the start-up team at Kuja with unique understanding of our business requirements, technical products and platforms, and their value propositions. The position will be responsible for supporting the Kuja team in daily supervision of the platform operations, management of user engagement and troubleshooting, and ensuring Kuja and its users are operating within our code of conduct and within the guidelines of our data protection policies. This person will be integrated onto the Kuja team and will manage a few entry-level staff.

Responsibilities

• Platform Administration
• Ensure the Kuja back-end is functioning to a high quality and in adherence to the business requirements and goals of the platform.
• Raise and document any technical issues immediately and support the quick troubleshooting and fixes that ensure a quality user experience.
• Monitor the platform for fake accounts and spam, and then respond in a timely manner.
• Work with the Kuja team to establish user verification processes and oversee the implementation of user validation.
• Oversee the cleaning and formatting of all information scraped from other sites and the manual entry of data into the back-end.
• Coordinate with team members to assess and ensure that translation of content is of high quality and aligned with creating the Kuja user experience.
• Receive and respond to user questions and feedback in a timely manner, ensuring that their feedback is communicated across the Kuja team, and the feedback loop is closed.
• Monitor any reports by users of behavior that does not align with the Kuja code of conduct and coordinate the team to respond immediately.
• Data Management
• Advise the external consultant, legal expert, and Managing Director in anticipating impact and risk based on knowledge of the user and the aid and development sectors.
• Work in partnership with other Kuja team members to ensure the alignment of Kuja user data management with data ethics/protection policies and procedures.
• Raise any deviations or criminality directly to the Managing Director.

Required skills:

• A minimum of 5+ years’ experience in a similar role.
• Knowledge of data protection policies and processes.
• High attention to detail.
• Excellent written and verbal communication skills.
• Experience managing a young, entry-level team.
• Creative problem solving and a results-driven mindset.
• Curious, flexible, and innovative.
• English fluency.