L1 Customer Support Agent - Kenya at BetPawa

What You'll Be Doing

• As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
• Assist customers through all available engagement channels.
• Be open to having a flexible and dynamic working schedule.
• Promote the value of the product through a wonderful customer experience.
• Review customer complaints and concerns and seek to improve the customer experience.
• Carry out callout exercises to educate clients on existing and new products.
• Do callout surveys on customer satisfaction and perception of our brand image.

What Makes You a Great Candidate

• At least 2 years of college education.
• Excellent written and verbal communication skills in Swahili and, English, with any other local languages being an advantage.
• Previous experience in customer support.
• Ability to cope under pressure and work with minimal supervision.
• A genuine interest in helping others and providing exceptional service.
• Ability to handle pressure and work independently.
• Strong interpersonal skills and a quick learning ability.
• Interest in the sports industry; knowledge of football betting is a plus.