La Riba Relationship Manager - Eldoret at Absa Bank Limited

Job Summary

• To Manager and sustain relationship of La Riba Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description

Main accountabilities and approximate time split.

Sales and Service: Time split 70%

• Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practices/ideas.
• Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the appropriate La Riba products that are most effective in meeting customers' needs and be able to sell these, at short notice, both reactively and proactively.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Business Management:- 30%

• Research, create and follow up on a La Riba target list for potential new business.
• Identify priority La Riba customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with La Riba team,SME Credit & Product specialists)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Technical skills / Competencies

Personal Attributes:

• Delivering and meeting customers’ needs                                                         
• Managing relationships                                                        
• Personal organization                                                            
• Planning and organizing                                                                      
• Adaptability                                                                        
• Working with others
• Decisiveness and initiating action
• Active listening
• Analytical thinking
• Judgment
• Entrepreneurial thinking

Skills required to undertake the role:

• Relationship skills
• Risk skills
• General Corporate skills
• Leadership and team skills
• Product skills
• Communication skills
• Delivering Results and meeting customer expectations
• Deciding and initiating action
• Relating and networking
• Planning and organizing
• Persuading and influencing
• Working with people
• Applying expertise and technology
• Entrepreneurial  thinking
• Coaching

Knowledge of the bank’s products, services, and policies required to undertake the role:

• The job holder will be required to have a detailed knowledge of the core set of Business Banking products.
• For Complex La Riba products and concepts,, good knowledge will be required sufficiently to:-
  • Recognize the changing needs of the customer.
  • Identify La Riba products/service that best satisfies customers' need.
  • Introduce the product/service.
  • Coordinate the introduction of the relevant Group product specialist.
  • Deal with customers directly as required.
• A good knowledge of the La Riba products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The job holder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Knowledge, Expertise, and Experience

Mandatory

Must have good knowledge on:-

• Business Banking,
• Islamic Banking knowledge
• Shariah compliance products
• Customer relationship management
• Team management
• 5 years experience in sales  and 3 years in relationship management

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)