Laboratory Manager at Pathologists Lancet Laboratories

JOB SUMMARY

The Laboratory Manager will oversee all the laboratory operations including analysis of laboratory samples in order to provide results for medical practitioners to diagnose, treat and prevent diseases. He/ She will also assist the Regional Manager with supervision of staff and functions as per delegated responsibilities.

KEY RESPONSIBILITIES

Laboratory Diagnostic Services

• Generates daily management reports as required to monitor work and performance status of the lab.
• Interacts with pathologists on technical matters to provide all relevant data that may pertain to the prevention, diagnosis or treatment of diseases.
• Ensures that incidents and results delays are reported by laboratory staff, thereby ensuring compliance with relevant organizational policy and laboratory standard operating procedures.
• Resulting of send away tests.
• Verifies the turnaround times for all tests done at site.
• Verifies the interface verification of some tests.
• Verifies manual result entry of some tests.
• Participates in validation of some tests on various analyzers.
• Attends and resolves the incompletes for the site.
• Hands-on specimen preparation and analysis
• Comprehensive knowledge of Medi-tech
• Ensuring pre-analytical processes are adhered to.
• Functional knowledge of test procedures.
• Functional knowledge of instrumentation and equipment.
• Consulting on cases.
• Data capturing, accurately and timeously.
• Maintenance of equipment.
• Time keeping.
• Proper stock management in the lab.

Customer Service

• Follow up patient report at the site and communicate of any relevant information to the client affected.
• Ensure proper patient identification procedure is followed.
• Customer liaison: attending and resolving walk-in-client queries.
• Attending to phone calls and attending to the queries.
• Ensure customer satisfaction.

Quality Control/Assessment

• Participates in inter lab QCs.
• Monitor internal QCs.
• Monitor trends of each analyte and action accordingly.
• Preparing and ensuring laboratory meets KENAS accreditation standards.

Training

• Assists the Regional Manager to supervise and train staff in line with delegated responsibilities and /or deputizing requirements to ensure that operational objective are achieved, colleagues are able to achieve their performance objective and interns and students are trained and guided appropriately.
• Attends in-service training and seminars and participates in continuing professional development (CPD) activities to continuously update knowledge and skills as well as comply with professional registration requirements. This includes ensuring the availability of up-to-date records that can be presented immediately on request thereof.
• Participates in EQA programs.

Health and Safety

• Assists the Regional Manager to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes maintenance of on-going maintenance of quality control standards, adherence to infection control measures, correct disposal of bio-hazardous waste and project management (as per delegated responsibilities) of the preparation process for internal and external quality control audits.
• Ensures sound housekeeping procedures are in place that will enable fellow staff to work effectively.
• Adheres to professional conduct requirements in line with organizational policy and relevant professional body ethical standards.

QUALIFICATIONS

For appointment to this post, a candidate must have:

• Bachelor’s Degree / Higher National Diploma / Diploma in Medical Laboratory Sciences or any other equivalent qualification from an institution recognized by the Kenya Medical Laboratory Technicians and Technologists Board.
• Registration Certificate issued by the Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• 3-5 years working experience in a supervisory position or at least 5 years serving as a lab technologist.
• Certificate in computer application skills from a recognized institution

SKILS REQUIRED

• Supervisory experience
• Knowledge of relevant laboratory processes and procedures,
• Knowledge of laboratory information system
• Knowledge of MS office
• Computer skills.
• Communication skills (verbal, written, influencing, conflict management, presentation)
• Planning and organizing skills.
• Attention to details.
• Stress handling
• Decisiveness and action orientation
• Ethical behavior