Lead, Program Knowledge Management (KM) at Mastercard Foundation

THE WORK AT THE FOUNDATION

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

If you are a Knowledge Management professional ready to build something new and increase your impact, read on!

THE OPPORTUNITY

Reporting to and collaborating with the Head of Knowledge Management (KM), the Lead, Program KM manages Program team engagement in the implementation of the KM strategy and application of enterprise-wide KM standards.

In this newly created role, the Lead, Program KM leverages their practical experience and considerable expertise in KM enablement to co-design knowledge solutions that meet priority needs and ensure program knowledge is flowing through and between individuals and functions. Additionally, they provide input on KM policies and standards, enterprise content management, and templates and processes, and lead, contribute to, and animate knowledge-sharing in the Foundation’s internal social network and various communities of practice.

And as the Foundation grows and demand increases for program KM, the Lead, Program KM collaborates with the Head of Knowledge Management to expand offerings and manage team performance.

WAYS YOU CAN CONTRIBUTE

• Increasing Program team stakeholder engagement in knowledge management and identify knowledge champions.
• Supervising Program KM teamwork, ensuring quality of outputs, and managing team performance (including those of external partners, vendors, and consultants) in a matrixed organization.
• Bringing energy, influence and skilled facilitation to user consultation, knowledge mapping, co-design sessions and complex implementation projects.
• Utilizing formal and informal processes for proactively and opportunistically engaging with knowledge holders and content sources.
• Collaborating with subject-matter experts in Programs, Research, Impact and Business Intelligence in recognition that knowledge lies at the dynamic intersection of evidence, informed opinion and lived expertise.
• Thriving in the space between the Program and Operations departments to ensure mutual understanding of needs and priorities through activities including education, documentation, and coordination.
• Sharing institutional knowledge in formal and informal ways including through asynchronous and synchronous communities of practice.
• Analyzing knowledge market performance data and identifying actionable insights.
• Being a thought-partner to the Head of Knowledge Management.

 WHO YOU ARE

• University or post-graduate degree holder in International Development, Knowledge Management, Applied Research, Knowledge Mobilization, Social Impact, Communications, or Information Technology.
• Certification holder in human centered design, design thinking, user experience, business analysis, instructional design, graphic design and or project management
• Minimum 10+ years of work experience in the public, private or non-profit sectors in international development, healthcare, research, finance, philanthropy, or consulting.
• Implementing KM solutions in Africa, and ideally at an organization with social impact.
• Integrating context-specific and enterprise knowledge management solutions.
• Managing complex projects while leading matrixed teams and external
• Engaging stakeholders, facilitating group decision-making, and negotiating consensus.
• Collaborating virtually across cultures and time-zones to prioritize, learn, and align.
• Leveraging KM techniques including taxonomy, lessons learned, and change management.
• Understanding information and records management best practices and technology.
• Resilient, intrapreneurial, and flexible.
• Balancing self-direction with the ability to engage stakeholders and elevate KM visibility.
• Service-oriented and responsiveness, and able to prioritize while being a trusted partner.
• Detail-oriented with the ability to synthesize and communicate complex ideas.
• Fluent in English and may also speak French and/or local language.
• Communicating with excellent verbal, written, and presentation skills with professional maturity and integrity to a variety of constituents across cultures.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• You have a commitment to Mastercard Foundation’s values and vision.

Deadline for Applications is April 12, 2021.

The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment.