Lead Program Manager, Distribution at Airtel

Key Responsibilities

• Execute strategic distribution transformation roadmaps aligned to business growth targets 
• Lead large-scale cross-functional programs that improve channel productivity, customer acquisition, market penetration, and operational efficiency.
• Drive the governance, planning, execution, monitoring, and benefits realization of critical distribution initiatives.
• Identify opportunities for business process improvement and optimization across the distribution ecosystem.
• Oversee the effectiveness and performance of distribution channels including agents, activating outlets, partners, digital channels, and third-party distributors.
• Support the design and implementation of new distribution models that enhance commercial performance.
• Develop robust business cases, project plans, budgets, risk mitigation frameworks, success metrics, and implementation schedules.
• Establish and monitor KPIs, dashboards, and reporting frameworks to track program performance and business impact.
• Engage management and stakeholders to align priorities, manage dependencies, and drive organizational commitment to strategic initiatives.
• Present program progress, key risks, opportunities, and recommendations to senior management 
• Lead, coach, and develop program and project team members to ensure successful delivery of strategic objectives. 

Qualifications & Experience

• Business related degree, PMP, Lean Six Sigma, PRINCE2, Agile, or other recognized project/program management certifications will be an added advantage. 
• Minimum of 5-7 years' work experience, preferably within Telecommunications, FMCG, Retail or other distribution-intensive industries.
• Proven track record in leading large-scale cross-functional transformation programs and initiatives 
• Strong experience in stakeholder management at senior leadership level and influencing across multiple functions.

Key Competencies

• Strong commercial acumen 
• Results-oriented with a strong program and project management skills
• Advanced data analytics and problem-solving skills
• Strong financial and business case evaluation capability
• Executive stakeholder engagement and influencing skills
• Exceptional communication, presentation, and negotiation skills
• Good organization skills with the ability to multitask