Careers at Airtel

Key Responsibilities

• Execute strategic distribution transformation roadmaps aligned to business growth targets 
• Lead large-scale cross-functional programs that improve channel productivity, customer acquisition, market penetration, and operational efficiency.
• Drive the governance, planning, execution, monitoring, and benefits realization of critical distribution initiatives.
• Identify opportunities for business process improvement and optimization across the distribution ecosystem.
• Oversee the effectiveness and performance of distribution channels including agents, activating outlets, partners, digital channels, and third-party distributors.
• Support the design and implementation of new distribution models that enhance commercial performance.
• Develop robust business cases, project plans, budgets, risk mitigation frameworks, success metrics, and implementation schedules.
• Establish and monitor KPIs, dashboards, and reporting frameworks to track program performance and business impact.
• Engage management and stakeholders to align priorities, manage dependencies, and drive organizational commitment to strategic initiatives.
• Present program progress, key risks, opportunities, and recommendations to senior management 
• Lead, coach, and develop program and project team members to ensure successful delivery of strategic objectives. 

Qualifications & Experience

• Business related degree, PMP, Lean Six Sigma, PRINCE2, Agile, or other recognized project/program management certifications will be an added advantage. 
• Minimum of 5-7 years' work experience, preferably within Telecommunications, FMCG, Retail or other distribution-intensive industries.
• Proven track record in leading large-scale cross-functional transformation programs and initiatives 
• Strong experience in stakeholder management at senior leadership level and influencing across multiple functions.

Key Competencies

• Strong commercial acumen 
• Results-oriented with a strong program and project management skills
• Advanced data analytics and problem-solving skills
• Strong financial and business case evaluation capability
• Executive stakeholder engagement and influencing skills
• Exceptional communication, presentation, and negotiation skills
• Good organization skills with the ability to multitask

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Job Description

• Reporting to the respective Zonal Business Manager, the role holder will be responsible for driving the growth of business and generation of revenue through GSM and Airtel Money customer acquisition, growing distribution infrastructure and effective management of the retail trade including supervising a field sales team within the assigned market. 

Responsibilities

Responsibilities for the role include but are not limited to:

• Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
• Ensure achievement of set key performance indicators as cascaded for the role
• Prepare, plan and execute sales programs aimed at market penetration, relationship building, and market share growth to achieve required extraction per site in the market
• Ensure internal collaboration, teamwork development and implementation of key management and sales routines
• Effectively manage team and allocated resources by ensuring discipline and complete adherence to the set ways of working and standards 
• Support achievement and compliance to Airtel Kenya branding/merchandising standards in the assigned market
• Profile, pitch, recruit and manage Franchise partners and Distribution outlets in the market to drive market penetration & availability.  
• Escalate any trade or network issues to the Line Manager and follow up for closure

Qualifications

• Minimum of a Diploma or Graduate degree
• 4 to 6 years hands on experience in distribution and retail indirect sales within telecoms or FMCG industry
• Goal oriented with demonstrated leadership skills capable of leading a disciplined effective team
• Intermediate knowledge of business finance principles 
• Good business acumen with data analytical skills 
• Good presentation and effective communications skills
• Proven ability to drive operational excellence through effective project execution, stakeholder management, and timely delivery of business objectives.
• Excellent negotiation and interpersonal skills
• Flexible and capable of working in any region across the country