Leadership & Management Facilitator at International Committee of the Red Cross (ICRC)

Purpose

• The Leadership and Management Facilitator is a key member of the Regional Learning and Development Unit, responsible for delivering high-quality leadership and management learning programmes that support individual and organizational performance. The role facilitates learning across all stages of the participant journey, including coaching and reflective practice, to help participants apply new skills and behaviours in the workplace.
• The incumbent also contributes to the design, review, and continuous improvement of leadership and management learning content and methodologies. In addition, the Facilitator supports the delivery of other Learning and Development programmes across the region and provides feedback and recommendations to programme coordinators and Learning and Development management to enhance programme effectiveness and impact.

Accountabilities & functional responsibilities

• Facilitate Leadership and Management learning programmes using the 70:20:10 learning methodology, ensuring effective learning through distance learning, face-to-face workshops, and workplace application;
• Support the design, review, and continuous improvement of L&M training content, learning materials, and delivery approaches;
• Foster peer learning and knowledge sharing by contributing to communities of practice and integrating lessons learned into programme delivery;
• Ensure a confidential, inclusive, and safe learning environment for all participants while appropriately escalating critical institutional insights when necessary;
• Guide and coach participants throughout the learning journey, including onboarding, online engagement, workshop facilitation, workplace assignments, and reflective learning activities;
• Deliver engaging training sessions, facilitate discussions, group work, and practical exercises, ensuring active participation and achievement of learning objectives;
• Provide constructive feedback on assignments and support participants in applying learning to workplace challenges;
• Coordinate programme logistics and administrative requirements to ensure a seamless learning experience;
• Act as the regional focal point for Leadership and Management learning initiatives, providing guidance on programme standards, policies, and procedures;
• Collaborate with regional and global learning teams to update content, share best practices, and contribute to the development of innovative learning solutions.

Professional experience required

• Bachelor’s degree in social sciences (Master’s degree is an advantage);
• Minimum 5 years experience, preferably in management roles; operational leadership experience is highly desirable;
• At least 4 years of Learning and Development (L&D) experience as a trainer/facilitator, with management experience preferred; 
• Programme Management certification is desirable;
• Demonstrated expertise in training design and delivery, including learning needs assessment, instructional design, facilitation, and evaluation;
• Strong facilitation and communication skills, with the ability to engage and manage diverse groups, including senior leaders;
• Proven ability to foster collaborative learning environments, share best practices, and provide and receive constructive feedback.

What we offer

• Diverse and humanitarian-minded workforce;
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide;
• Training opportunities ;
• Flexible work schedule.