Life Agency Training Assistant at CIC Insurance

PURPOSE:

The incumbent shall assist the Training Manager- Life Agency in driving improved performance in line with the set production standards through training, coaching, and mentorship of all the sales teams within life subsidiary. To drive quality business acquisition by regularly training and testing on the products features and benefits for all the products offered by the group and to support the Business Development team in selection and recruitment of quality manpower.

PRIMARY RESPONSIBILITIES:

• To provide support in coordinating internal and external training programmes;
• To assist in developing training manuals that target tangible result areas using purposeful training methods;
• To assist in evaluation of sales team’s output in key result areas to ensure training is meeting the overall business objectives and improving performance;
• Identify gaps and train on soft skills;
• To provide training, coaching and mentorship to all the sales channels within life subsidiary;
• To equip the entire sales team with the necessary sales skills required for improved performance such as proper presentation skills, negotiation skills and soft skills;
• To help improve persistency and retention levels through continuous engagement with the sales team;
• To support the sales team in procuring quality business in line with the set objectives through continuous training on market identification, targeting marketing and market development;
• To ensure adherence to compliance and regulatory directives;
• To support the Business Development function in selection, recruitment and retention of quality manpower resource;
• To interpret and ensure adherence to both HR and regulatory policies as amended from time to time;
• To assist in identification and assessment of the training needs of the agency workforce;
• To assist in development of individualized and group training programs to address specific business needs;
• Drive our brand values and our philosophy during all the training and development activities;
• Coordinate activities between external training vendors and group learning function for holistic approach to training;
• Keep updated on training trends, developments and best industry practice; and
• Any other duties as may be assigned by the Training Manager Life Agency from time to time.

Education

• Bachelor’s degree in Education/ or a Business Related field   

Professional Qualifications    

• COP
• Progress towards IIK or ACII

Academic, Professional and Technical Competencies Required:

Essential Knowledge/Skills and Experience Required:

• Up to 3 years of relevant experience
• Knowledge and experience of content delivery methods
• Computer literate in MS Office and other office applications
• Excellent communication and presentation skills
• Team building skills
• Desirable Knowledge/Skills and Experience Required:
• Excellent interpersonal & Presentation skills
• Prior work experience as a Unit Manager or Agency Manager in Life Assurance
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA