Live Operations Lead at SWVL

About the Role | Live Operations Lead:

SWVL is looking for a Live Operations Lead who will be critical in running the day to day operations of SWVL in Kenya. This person will be responsible for developing and setting processes and scaling the function for the next phase of growth.

This person will be reporting into the Head of Operations.

Key Responsibilities:

The areas of responsibility include but are not limited to:

• Manage daily operations of the business across categories. 
• Monitor team in-ride and movement agents. 
• Liaison with the central Ops team in Dubai and replicate and deploy best practices in Kenya. 
• Close coordination with onboarding and captain support team. 
• Strive for zero leakage in capacity. 
• Build processes to improve core ops metrics. 
• Work closely with other team members for dashboard configuration on payments and commissions, bonuses, and deductions policies. 

Does this sound like you?

Must-have requirements:

• Maximum of 5 years of experience in a relevant role.
• Strong Microsoft Excel Skills.
• Excellent oral and written communication skills.
• An undergraduate degree in a relevant discipline.

Preferred requirements:

• Prior background working in tech start-ups. 

Competencies:

• Effective planning, organising, and time management skills.
• A fast learner and analytical in all aspects of work.
• Self- driven individual with the ability to work under little supervision.
• Strong attention to detail and extremely organised.
• A commitment to teamwork and working in a professional manner.