Loss Prevention & Security Lead at Text Book Centre (TBC)

TBC is seeking an extraordinary, customer service oriented, self-motivated, experienced leader to work as our Loss Prevention & Security Lead to help lead the security needs of our most valuable assets: our People and our products. The Loss Prevention & Security Lead will apply their expertise and devise theft prevention, shortage reduction and safety strategies across our retail, office and logistics teams. Responsible for all investigations, operational standards, training and process definition and improvement, you will also take a proactive approach to resolving losses and analyzing the root cause of each case.

Main Responsibilities and Accountabilities

• Lead and implement Loss Prevention procedures, which safeguard the Company’s assets and provide clear mentorship to team members
• Works with HQ’s business partners (i.e. Human Resources, Legal, Operations and Retail Maintenance) to ensure that all aspects of Loss Prevention are consistent and in compliance with company standards and policy
• Inspect compliance to company safety policy procedures through store visits and provide direction and training to ensure opportunities are identified and corrected
• Spends 70% of time on the field reviewing processes, observing and educating teams on Loss Prevention initiatives
• Provides assistance on all Law Enforcement and Judiciary requests, to secure video surveillance footage, tax invoice or other pertinent information
• Identify via Store visits preventative measures on reducing shortage and ensure 100% execution
• Enhance, track, and report on LP key metrics, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Conduct Safety Audits for stores to ensure safe work environments
• Develop Market specific shortage action plans in high-risk stores and makes recommendations on ways to reduce inventory shortages
• Lead Security staff to ensure consistent practices and high level of customer service are performed in all stores
• Offer recommendations and solutions in crisis situations such as work place violence and theft issues
• Lead investigations of internal and external theft and fraud and conduct interviews when appropriate
• Ensure Internal Controls per Sarbanes Oxley (SOX) requirements related to area are fulfilled
• Handles vendor relationships, physical security, and contract guards with the highest level of integrity

Experience

• 7-10 years of retail Loss Prevention management experience, including
• 5+ years’ experience in one of all of the following disciplines: corporate security management, loss prevention, asset protection, transportation/supply chain security, guard force utilization, and investigations, minimum 3 years of multi-unit management experience
• Loss Prevention investigation and interview experience required
• 5 years vendor management experience
• Familiar with Wicklander & Zulawski and/or Reid interviewing methods, certification would be a plus
• Familiarity with Lean Six Sigma concepts desired, and certification is a plus
• Ability to travel to stores within assigned area, and maneuver around sales floors, stock room and offices
• Proficient with MS Office Professional Suite, including intermediate knowledge of Excel along with analytical skills to gather, analyze data and present recommendations
• Results oriented leader that possesses strong influencing skill and is comfortable working in a fast-paced ambiguous environment while prioritizing and managing multiple responsibilities
• Familiarity with security equipment such as intrusion detection devices, access control systems, and CCTVs
• Able to work in an industrial environment that requires walking up to 5-8 km a day and ability to lift up to 20 lbs