M-Pesa Africa - Capability & Skills Specialist at Safaricom Kenya

About the Role

You will work closely with the Human Resources team to support business training and capability development needs, talent segmentation, development & succession planning; talent management routines; learning needs assessments; performance management; knowledge management and developing competency directories. Within these domains, the focus of this role is to cascade policy & process and the introduction of best practices, facilitation and implementation as well as measurement and reporting of learning and development activities, initiatives and results within M-Pesa Africa.

RESPONSIBILITIES

• Conduct training needs assessment, recommending and implementing programs to support key skill areas. 
• Conduct learning needs analysis using pre-defined craft to define development goals for individuals, teams, and learning programs for Departments, ARTS/COEs.
• Apply knowledge of learning styles and 70:20:10 principle to select a blend of existing learner-led, instructor-led and online solutions to achieve learning outcomes.
• Evaluate learner satisfaction and transfer of learning to the workplace to advise Line Managers about career and performance improvement for Departments, ARTs/COEs.
• Apply technology to drive efficiencies and build a learning culture for Departments, ARTs/COEs.
• Oversee the continued roll out of a consistent Performance Management process that focuses employee efforts on the achievement of business goals and attainment of requisite skills/ competencies to sustain profitable growth.
• Evaluate and maintain leadership and technical competency models that facilitate the assessment of employees versus these competencies.
• Collaborate with business unit leaders and HR Business Partners to understand business goals and to build employee development strategies that ensure a strong future talent pipeline.
• Administer talent processes which focus on building bench strength to meet current and future business needs. In this regard, define critical roles for succession planning as well as facilitate and support succession planning initiatives and deliberately build strong talent benches for such roles.
• Where requested, develop basic training content/curriculum for new managers, self-development, companywide soft skills programs.
• Support proactive Talent Retention initiatives and programs as part of the Talent Management agenda.
• In liaison with business unit partners, conduct continuous coaching and mentoring awareness sessions amongst member of staff while documenting coaching and mentoring best practices.
• Track and support staff under the mentorship program (mentors and mentees) through resource materials and referrals.
• Curate FinTech Academy Career Paths, Curriculum, Learning Paths including end-to-end management of the Academy.
• Design and implement People Leader Development Program tailored to M-Pesa Africa’s developmental priorities.
• Post-training evaluation to evaluate the impact of training on the actual work performance of the participant trained.
• ROI Analysis and evaluation & Prepare Post-training evaluation reports.
• Provide input for weekly reports on completed, ongoing and planned activities.
• Prepare individual training reports including happy sheet ratings.
• Provide input for monthly, quarterly and annual reports on training and development initiatives for the month/ongoing and upcoming up to 3 months.

QUALIFICATIONS

• A Bachelor’s Degree in Human Resources, Social Sciences or Industrial Psychology from a recognized university. 
• 3-5 years’ experience in Talent Management with exposure in implementing a Talent Management strategy and various talent interventions in a similar role at a fast-paced work environment.
• Accredited coaching certification
• Exposure to Talent Analytics and Talent Management approaches coupled with good numeracy skills.
• Excellent and demonstrable interpersonal, influencing and negotiation skills.
• Good understanding of the roles and responsibilities of key business functions and how they interrelate to achieve business objectives.
• Experience in curriculum and content development.
• Excellent presentation and facilitation skills
• Vast experience in Psychometric and Talent Assessment methodologies
• Experience in running assessment centers.