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  • Posted: Mar 29, 2023
    Deadline: Apr 12, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    M-Pesa Africa – Head of Financial Services

    Role purpose:

    The position holder will be responsible for driving the strategy creation and execution with a team of product managers across this product set. This includes ensuring co-creation with and alignment of the roadmaps with leadership in each market and maintaining customer centricity throughout. It also includes leading key partnerships to realise our objectives. The North Star for this role will include number of active customers adopting affordable financial services and roadmap execution.

    Responsibilities; - 

    • Champion Financial Services Product Strategy:
    • Spearhead the strategy to achieve M-Pesa Africa’s vision to democratize access to financial services.
    • Build and lead a world class product management team that drives innovation across the financial services portfolio.
    • Champion customer centricity across the portfolio; ensure the voice of customers across different segments is central to new product development.

    Business Development:

    • Spearhead strategic partnerships to catalyse the growth of the financial services ecosystem.
    • Lead key negotiations to create win-win partnerships and grow the pie.

    Focus on execution of the Financial Services roadmap to drive revenue:

    • Rally the management team and other product creation colleagues to unblock issues and drive timely results.
    • Support the resolution of regulatory blockers to drive regulatory approvals for product releases.
    • Drive a relentless focus on the feedback loop and performance to refine platform capabilities, product offerings and the execution approach.

    Build "trusted advisor" relationship with M-Pesa markets:

    • Establish strong relationships with the management and working teams across markets, built on trust.
    • Drive the convening and sharing of best practice between markets to ensure co-creation through the product lifecycle and alignment on the vision of ONE M-Pesa across markets.

    Key performance indicators:

    • Number of customers and merchants actively using financial services
    • Financial Services Revenue
    • Size of the portfolio
    • Speed of roadmap execution
    • NPS

    Apply if you have:

    Core competencies, knowledge and experience; -

    • >15 years of professional experience, ideally with a bank or financial service provider in Africa.
    • Strong knowledge of mobile money, fintech and financial services.
    • Experience of product management; especially within agile methodologies
    • Understanding of regulatory environment and future direction of regulation
    • Analytical bent of mind, structured thinker with strong business acumen.
    • Results-driven self-starter.
    • Solid influencing and negotiation skills
    • Must have technical / professional qualifications:
    • Master’s degree required.
    • Contagious passion for, and commitment to driving mobile money growth and innovation

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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