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  • Posted: Nov 3, 2021
    Deadline: Not specified
  • Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA
    Read more about this company


    M-Pesa Africa: Local Acceptance Manager

    Role Description

    M-Pesa, is a pioneer and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can send money digitally, M-Pesa has now grown to offer millions of customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion. M-Pesa is now making strides to strengthen its offering to businesses in our operating countries, making it easier for them to get onboarded and to accept M-Pesa payments across channels, including in-store payments, online payments, and payments through social media.

    In your role, you will be driving M-Pesa’s “local payments acceptance” strategy and products. Your responsibilities will centre on driving the strategy and the solutions to support the acquisition and onboarding of businesses across our 7 M-Pesa markets. This includes strategic tasks such as deep-diving into the competitive landscapes of each country and understanding the needs of businesses and consumers, as well as tactical tasks such as digitizing and streamlining the on-boarding process for merchants across our 7 markets and driving the development of acceptance methods for merchants. You are expected to work together with your commercial counterparts in each of the local M-Pesa markets. You are expected to share best practices, contribute to their strategies, and take responsibility for deliverables. You will also serve as the “linchpin” between the technical product teams and the commercial teams in the M-Pesa markets.You will play a pivotal role in enabling over 50m M-Pesa customers to pay for goods & services with M-Pesa, and growing our base of over 300k businesses that accept M-Pesa.

    What you will be executing

    Catalyze merchant growth in each market:

    1. Co-create the business plans and drive advocacy with regional CEO for merchant acquisition and engagement budget, develop acceleration plans.
    2. Trusted advisor to M-Pesa Heads: share pricing, product, and execution best practices from across the M-Pesa footprint.
    3. Drive a level of rigor across markets in running the merchant business through monthly forums, ad-hoc workshops, etc.

    Develop and Own Local Acceptance Proposition and Roadmap:

    1. Oversee digital self-onboarding and MSME online (payment links, shop front, QR, etc.) strategy and delivery.
    2. Drive the thinking around the local developer community and create an ecosystem around open APIs and the business homepage.
    3. Drive the merchant super app roadmap including prioritization and unblocking issues for the team of squads incl. POs, ensure co-creation with the SFC team.
    4. Liaise with the financial services team to design and launch merchant credit, insurance, and savings solutions in-app.
    5. Reimagine the business portal to cater to business (MSME to global corporate) needs, drive execution in partnership with the SFC team.
    6. Create the merchant rewards strategy in partnership with loyalty colleagues and drive execution within the merchant product suite.
    7. Drive multi-acceptance and POS strategy and execution for local businesses (MSME/gov/nat corporate).

    Develop and drive the Agent Proposition & Roadmap:

    1. Reimagine the agent experience via the super-app channel.
    2. Future-proofing of the agent business model through engagement and retention including e-commerce, financial services opportunities, and loyalty schemes.
    3. Lead agent centred research and prototype with select agents.
    4. Track emerging P2P float sharing and liquidity management models.

     Apply if you have:

    1. Bachelor’s degree is required, a master’s degree in a related field is preferred.
    2. 7+ years of professional experience with at least 5 years in payments and/or mobile money/merchant acquiring.
    3. Extensive budgeting experience.
    4. Expertise in developing partnerships with third parties.
    5. Experience driving product roadmaps and working with agile squads in product development.
    6. International experience and multicultural sensitivity.
    7. Analytical bent of mind, a structured thinker with strong business acumen.
    8. Self-starter with exceptional people, presentation, and communication skills.
    9. Solid influencing and negotiation skills.
    10. Passion for, and commitment to driving mobile money growth and innovation.

    We are happy if you have:

    1. Agile certification.

    What you can expect from us:

    1. We live the spirit values of M-Pesa Africa: Customer Focus; Innovation; Experiment & be bold; Teamwork.
    2. We believe in a fair and robust interview process
    3. We have a robust flexible total reward scheme
    4. Dedicated support and mentoring/coaching
    5. Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Method of Application

    If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your updated resume. Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.

    Interested and qualified? Go to Safaricom Kenya on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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