M-Pesa Africa: Manager HR Reporting, Insights & Decision support (Re-advertised) at Safaricom Kenya

Responsibilities

• HR Reporting & Analytics
• Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
• Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
• Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
• Support internal and external survey activities.
• Design and develop HR KPI reporting tools linked to business strategy.
• Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
• Contribute to HR budgeting cycles through data-driven workforce cost.
• Decision Support
• Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
• Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
• Track HR strategic initiative progress and prepare high quality executive reports and presentations.
• Coordinate leadership meetings and ensure timely follow-up on action items.
• Provide scenario planning, risk identification, and business case support to leadership.
• Workforce and Headcount Management
• Develop and maintain workforce plans, headcount dashboards and forecasting tools.
• Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
• Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
• Monitor and report on all employee and contractor movements and role changes across the organization.
• Other HR initiatives
• Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
• Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
• Lead or support special projects that enhance HR operational excellence and strategic impact.

Qualifications

Core competencies, knowledge and experience:

• Strong analytical and financial acumen with ability to interpret complex data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and work under pressure.
• Strong stakeholder management and communication skills.
• Experience in budgeting, forecasting, and governance processes.

Must have technical / professional qualifications:

• Degree in HR, Business Administration, Finance, Data Analytics or related field.
• Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
• 5–7 years’ experience in HR analytics and/or business management roles.
• Prior experience in financial planning and project coordination preferred.
• Exposure to workforce modelling, organizational design principles, and people metrics.
• Experience in budgeting, forecasting, governance, and project delivery.
• Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
• Prior project leadership experience is a strong preference.