Manager /Agency Banking at Postal Corporation of Kenya

Department: Payments Services

Grade: MG: 4

Duties and Responsibilities

Job Objective

Development and implementation of Agency banking services

Duties and responsibilities

• Responsible for managing the credit card and merchant services products, operations and related functions
• Managing the card operation cycle and reconciliation processes effectively to ensure proper settlements.
• Management of both the front office and back office for card business for merchant services and the Posta cash card.
• Management of the card centre call centre for complaints management from customers.
• Acquiring and support services in card business which involves ordering procurement of cards and point of sale equipment installation maintenance of some.
• Overseeing card operations centre with other switch partners which includes the acquiring, co-branding of cards, settlements, PIN management, with local and international switch organizations.
• Responsible for operational risk and compliance in card business in liaison with relevant regulatory agencies and stake holders for risks in the business and forensic issues plus generation of reports for same.
• Responsible for establishment of relevant submits in the section in line with the best practices in card business industry and training of staff to undertake tasks.
• Play a lead role in all card related system testing for all enhancements and new systems.
• Ensure cards policies are complied in liaison with audit and Risk management department with a view to eliminate fraud losses.
• Manage the end to end card production process which involves the delivery of the card to the customer.
• Develops and maintains marketing materials for Credit Card Services products.
• Manages productivity, and provides coaching, to all staff in the Credit Card Services department.

Requirements for Appointment

• Bachelor’s degree in Business, Finance, Accounting, Economics or equivalent;
• Post-graduate Diploma in Business related field
• Relevant Master’s Degree is an added advantage
• 5 years’ experience in Banking
• Membership of relevant professional body;
• Proficiency in computer applications;