Manager, ATM Hardware Administration at KCB Bank Kenya

The Position:

Reporting to the Senior Manager, Systems Infrastructure, Manager ATM Hardware Administration will be accountable for the management of all ATM hardware in line with bank’s business requirements. The successful candidate will act as the team leader of a team of ATM hardware engineers and ensure that ATM hardware conform to operational guidelines as per banks requirements and policies.

Key Responsibilities:

• Manage and lead a team of ATM hardware administrators by ensuring ATM hardware services are operational as per KCB requirements.
• Preparation, documentation and maintenance of ATM hardware assets inventory and management standards as per the bank guidelines.
• Prepare, advise, and provide ATM hardware related budgets, upgrade plans and support related requirements.
• Participate and co-ordinate ATM hardware project implementations and upgrades as necessary.
• Research on appropriate hardware and software needed to enhance performance of existing ATM hardware equipment which will be achieved by periodic review of available and new technologies in line with best industry practice to support business growth.
• Carry out daily and periodic reports of ATM services as per business requirements.
• Facilitate review closure of hardware in relation to ATM Audit, Risk and Security related reports as shared by the bank.
• Perform contract or SLA reviews at least annually and ensuring that all contracts are consistent with organizational requirements and standard terms and conditions wherever possible to ensure that value for money is obtained from all ATM hardware suppliers and contracts.
• Development and maintenance of policies, standards, processes, systems and measurements that enable the organization to manage the ATM hardware Asset Portfolio with respect to risk, cost, control, IT Governance, compliance and business performance objectives as established by the business.

The Person:

For the above position, the successful applicant should meet the following criteria:

• An IT related bachelors’ degree.
• A minimum of 5 years’ experience in Information Technology with at least 8 years’ experience in digital channels.
• At least 4 years’ management experience.
• Professional Certification in Linux, ITIL and Prince 2.