Manager, Clinical Services at Strathmore University

Basic job summary:

• The jobholder is responsible for patient care and managing clinical teams as per the organizational structure.

Clinical Responsibilities

• Provide high-quality, patient-centre medical care to patients attending the university medical centre.
• Assess, diagnose, treat, and manage acute and chronic medical conditions.
• Review and manage complex clinical cases and provide specialist guidance where required.
• Ensure continuity of care through appropriate referrals, follow-up, and coordination with other  healthcare providers.
• Promote patient safety and adherence to evidence-based clinical practice
• Ensure compliance with clinical guidelines, professional standards, and regulatory requirements.
• Monitor the quality of clinical services and implement quality improvement initiatives.
• Lead clinical audits and review patient outcomes to improve service delivery.

Non-clinical Responsibilities (administrative)

• Lead and supervise the clinical team, ensuring effective and efficient delivery of healthcare services.
• Allocate clinical duties and coordinate daily operations within the medical centre.
• Conduct performance reviews and provide constructive feedback.
• Provide clinical guidance and support to doctors, nurses, and other healthcare professionals.

Operational Responsibility:

• Feedback to client, approve clinical procedures, recommend drugs, make and implement standard operating procedures for clinical processes
• Foster teamwork, professionalism, and a culture of continuous improvement
• Promote adherence to ethical and professional standards
• Investigate and manage clinical incidents and patient complaints.

Minimum Academic Qualifications:

• Bachelor’s degree in medicine from a recognized institution
• Registered medical practitioner with the Kenya Medical Practitioners Board eligible for consultant status
• Have an up-do-date personal indemnity cover and professional license.
• Have an up-to-date BLS and ACLS Certification

Experience:

• At least 6 years of Hospital experience.
• At least 3 years of managerial experience.

Competencies and Skills:

• Able to respond to demanding and complicated patient situations
• Effective communication with other doctors as well as patients
• Maintain concise, timely, and accurate confidential records of patients Able to prioritize patients according to their clinical needs
• Good time management skills to balance clinical and other duties
• Able to work under pressure
• Ability to solve difficult problems Should be able to challenge decisions Strong decision making and practical skills