Manager, Fixed Network Support at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy for Manager, Fixed Network Support in the Fixed Customer Solutions Department within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager - Fixed Customer Solutions, the position holder will be required to have the following skills and knowledge;

• Fault management
• Change management
• NOPEX management
• Technical acceptances
• Preventive Maintenance
• Fiber relocations and permanent fixes
• Maintenance design reviews & approvals
• Vendor Management
• People management

Responsibilities

• To be a Single Point of Contact for Safaricom fixed passive and active infrastructure maintenance and fault management, ensuring restorations are done to the original build specification;
• Providing strategic leadership to a fixed network support function delivering network stability and reliability through proactive, predictive maintenance practices and resolving service issues for Fixed customers and ensuring the customer promise is met.
• Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance.
• To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure.
• To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractors and stakeholders.
• Analysing the risk and mitigation plans in cases of vandalism, Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber.
• Ensuring fixed network Resiliency and availability by Performing and documenting disaster recovery tests.
• Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process.
• Providing spares and materials forecast for maintenance works and overseeing Spares usage and availability in correct specification, Quantity and storage.
• Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labelling;
• To provide proper Supplier management to ensure lower MTTR through workarounds to bring up service within SLA and close on Permanent restoration;
• Working closely with Fixed Planning and implementation teams on new deployment in the country and Confirm the As-built network is per the work package;
• Managing spend associated with Maintenance projects by developing Opex savings initiatives;
• To act as the Safaricom representative in the country towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3rd parties in managing maintenance permits and right of ways;
• Liaising with Safaricom Security teams in apprehending vandalisms;

 
QUALIFICATIONS

• Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field;
• Work Experience of 4 years with specialized role in a fast-paced telecommunications environment –Involved in installations /commissioning and maintenance;
• Technical professional certifications will be an added advantage.
• In-depth understanding and experience in Transmission infrastructure deployment and Support life cycle will be an added advantage;
• Strong analytical and problem resolution skills
• Strong relationship building skills