Manager, Fixed Wireless Access at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy for Manager, Fixed Wireless Access in the Fixed Customer Solutions Department within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager - Fixed Customer Solutions, the role holder will be responsible for the below:

• Prospecting and profiling for Fixed Wireless Access coverage.
• Planning, Design and Optimization of Fixed Wireless Access coverage.
• FWA Budgeting, Supplier Management and Quality Assurance
• FWA rollout project management and process improvement
• FWA customer onboarding and technical support
• Leadership and people Management

Responsibilities

• Provide end to end leadership to Fixed Wireless Access Planning, design and optimization of the fixed network to support both Fixed and Wireless Broadband delivery to the Home.

Network Rollout 

• Delivery of timely and quality Transmission Solutions on FWA technology. Plans to be done as per the project schedule and with the correct dimensioning of capacity thresholds, availability and reliability.
• Delivery of  resilient FWA Transmission Solutions and plans to meet current, medium and as well as long term requirements
• Compilation of topology maps, schematics, Google routes, building entry points & floor plans in GIS formats.
• Maintenance of an accurate database for above plans.
• Plan and Oversee resources to conduct accurate site surveys and implementation plans that ensures timely implementation as per the project timelines
• Optimal design and implementation of plans that save on CAPEX as well as Nopex.
• Compile and validate all commercial and technical requirements and incorporate them into the project design

Budgeting, Supplier Management and Quality Assurance:

• Budget estimation and project prioritization to meet Business requirements, Capex budget justifications and Calculation of ROI for projects
• Review of BOQs against the designs for FWA for Street Wi-Fi solutions.
• Cost reconciliation for projects from Business Case Assumptions, CRFs, As built status
• Supplier Management, Analysis of Subcontractors quotations & contracts and Process management with SLA setting with Supplier, Subcontractors and other 3rd parties
• Monitoring capacity threshold per site/access point in line with set KPIs (70%) booking on capacity.
• Reliability of planned design to achieve accurate, timely and economical plans e.g. performance of connection against design specs once installed.
• Liaison with  radio and fixed support teams to ensure rollout follows the design and meets both the business and engineering specifications
• Definition of network  KPIs , SLAs and acceptance procedures for new Services and management of service Transition to Support teams
• Deliver superior customer experience in onboarding and support of FWA customers, meeting all SLAs/OLAs and customer promise.

Database management, Documentation and process improvements:

• Process engineering and automation.
• Ensuring (overall ownership) of accurate, up-to date database documentation on network planning, design and implementation in addition to capacity planning in ConnectMaster, Google Earth etc.
• Keeping accurate current network infrastructure and customer database
• Enrich and adhere to the existing processes in workflow management.
• Scheduled periodical audit function of on-ground data against database
• Process review and recommendation on process improvement
• Ensuring proper process is followed with Regulators and Government Authorities and accurate records are maintained for permits and access.

Preparation of Transmission projects POC bid /RFQ documents and Evaluations.

• Learn/research on new technologies/practices in Transmission field
• Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies.
• Running of trials and subsequent recommendations for approval
• Development of design principles to guide future deployment

Leadership and Resource Management

• Providing direction and leadership to FWA engineers
• Task scheduling and objective settings
• Managing FWA delivery resourcing
• Making Critical planning, design and optimization decisions, and handling escalations
• Managing Capex associated with projects and developing initiatives for Nopex savings

QUALIFICATIONS

• Degree in Electrical, Electronics ,Telecommunication Engineering, computer science, IT  or any technical related field
• At least 3 year’s working experience in a specialized role in a busy Telecommunications environment –Involved in Strategy Modeling, Planning, Design, Optimization, maintenance, customer support of reliable transmission systems /networks.
• In-depth understanding  of Transmission infrastructure deployment life cycle
• Excellent communication and motivational skills in line with the management of a multi skilled team
• Knowledge in transport/data communication planning design and optimization tools
• Analytical skills
• Attention to details
• Communication and interpersonal skills
• Trouble shooting and problem solving skills
• Project management  and business case development
• Excellent documentation and reporting skills