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  • Posted: Mar 2, 2023
    Deadline: Mar 15, 2023
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    THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million...
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    Manager, Freighter Operations and Business Support

    Applications are invited from candidates to fill the above position of Manager, Freighter Operations and Business Support based at Jomo Kenyatta International Airport

    MAIN RESPONSIBILITIES

    • Full responsibility for delivering effective cargo services solutions to our freighter customers according to the agreed contract and Service Level Agreements (SLA)
    • Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
    • Responsible for the disciplinary process of the cargo team
    • Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
    • Handle customer queries and maintain complaints log with corrective and preventative action and meet with customers on a regular basis to get feedback and monitor satisfaction levels
    • Manage contracted services providers (security, cleaning, porters, staff transport, drivers) towards ensuring that Swissport standards are upheld, and that performance is in line with Standard Level Agreements.
    • Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the freighter operations.
    • Review operational requirements for new airline and vendor contracts as needed and recommend changes where applicable
    • Build and maintain relationships with key stakeholders (internal & external)
    • Ensure strict compliance with all international and local government/statutory requirements regarding aviation and cargo operations

    Who we are looking for:

    • A hugely assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of leading the freighter operations and business support.
    • University degree, or higher.
    • 5-7 years’ work experience in the aviation industry, preferably in a customer-exposed position and with people management and leadership responsibility.
    • Customer focus and quality awareness
    • Strategic Orientation
    • Result orientation
    • Business acumen
    • Excellent Communication skills

    Method of Application

    Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate it its employment decision on the basis of any protected category.

    Closing Date: 15th March 2023

    Interested and qualified? Go to Swissport on www.linkedin.com to apply

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