Manager – Medical Services at Aga Khan Development Network (AKDN)

Key Responsibilities

• Formulate programme goals and objectives in collaboration with Program Chairs and Clinical leads drawing from the overall institutional strategy.
• Prepare annual operational, capital and staff budgets.
• Lead the team in quality improvement initiatives to ensure delivery of safe and quality care.
• Maintain a database of the key performance indicators and communicates variances in a timely manner.
• Develop and review departmental policies.
• Monitor quality of patient care through defined clinical and service indicators
• Facilitate and attend relevant Mortality and Morbidity meetings and ensures that active follow-up is done with the recommendations and conclusions.
• Support departments in identification of Continuous Quality Improvement projects (CQI).
• Take lead in implementation of evidence-based interventions through clinical pathways and protocols.
• Lead in enhancing revenue generation through development of new services and expansion of existing ones with cost containment initiatives.
• Oversee delivery of customer service excellence by monitoring customer satisfaction.

The requirements

• Bachelor of Science in Nursing.
• Master of Science degree in Nursing will be an added advantage.
•  Basic Life Support /Advanced Cardiac Life Support certifications.
• At least seven (7) years of experience in an acute care setting with three years working experience in a supervisory role in medical/surgical unit.
• Valid practicing license with the Nursing Council of Kenya
• Working knowledge of a Hospital Management Information System.
• Excellent interpersonal, organizational, communication, administrative & customer care skills.