Manager, Pathology Department at M.P. Shah Hospital

Duties & Responsibilities: 

• Operate diagnostic equipment – Perform a range of diagnostic and provide care for patients during these examinations, respecting the rights of privacy and confidentiality, and to evaluate the clinical quality of the diagnostics results produced.
• Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high quality care and patient-sensitive service that meets or exceeds the expectations of patients.
• Leading the development of new services and initiatives that contribute to the financial sustainability of the hospital including service level agreements with other hospitals and facilities in collaboration with marketing and finance division.
• Ensuring the development and application of clinical quality management methods within the department, including practice guideline in line with ISO 15189, JCI standards, environmental management system (EMS), occupational health and safety OH&S.
• Ensure that the pathology operations comply with all legal requirements by the Kenya Medical Laboratory Technicians and Technologists Board and waste disposal requirements.
• Fostering good relations with physicians and other organizations with the goal of stimulating patient referrals.
• Ensuring the productive and cost-effective use of human, material and capital resources entrusted to the department.
• Ensuring excellent patient experience through scheduling, process flow management and handling customer complaints as well as overseeing the documentation for Quality Assurance and Accreditation.
• Maintenance -Coordinate periodic maintenance of all pathology equipment in line with maintenance specifications and to ensure optimal operational efficiency of the equipment
• Manage pathology inventory including inventory control and monthly stock takes in collaboration with the finance department to ensure optimal stock variance.
• Identify, deploy and motivate the team including performance appraisal, identification of training needs, mentorship and coaching as well as leave and absence management in line with the hospital’s people agenda.
• Assess the quality of new reagents and consumables required for the pathology department in liaison with procurement department and participate in the tendering process specification to define the reagents and consumables schedule requirements.
• Foster the compliance with pathology standards as well as ensuring the coordination between pathology and other clinical departments in furtherance of quality objectives of the hospital

Qualifications & Requirements 

• Bachelor’s degree in Medical Laboratory Technology from a recognised institution or its equivalent.
• Minimum of 8 years’ working in a busy hospital environment.
• Previous experience with ISO15189 certification process.
• Valid membership/registration, and hold a valid practicing license with the KMLTTB. 
• A Master’s Degree in Business Administration or related field is an added advantage.

Should also possess/demonstrate the below competencies:

• Interpersonal skills
• Attention to detail
• Team leadership skills
• Problem solving skill