Vacancies at M.P. Shah Hospital

Duties & Responsibilities: 

• Operate diagnostic equipment – Perform a range of diagnostic and provide care for patients during these examinations, respecting the rights of privacy and confidentiality, and to evaluate the clinical quality of the diagnostics results produced.
• Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high quality care and patient-sensitive service that meets or exceeds the expectations of patients.
• Leading the development of new services and initiatives that contribute to the financial sustainability of the hospital including service level agreements with other hospitals and facilities in collaboration with marketing and finance division.
• Ensuring the development and application of clinical quality management methods within the department, including practice guideline in line with ISO 15189, JCI standards, environmental management system (EMS), occupational health and safety OH&S.
• Ensure that the pathology operations comply with all legal requirements by the Kenya Medical Laboratory Technicians and Technologists Board and waste disposal requirements.
• Fostering good relations with physicians and other organizations with the goal of stimulating patient referrals.
• Ensuring the productive and cost-effective use of human, material and capital resources entrusted to the department.
• Ensuring excellent patient experience through scheduling, process flow management and handling customer complaints as well as overseeing the documentation for Quality Assurance and Accreditation.
• Maintenance -Coordinate periodic maintenance of all pathology equipment in line with maintenance specifications and to ensure optimal operational efficiency of the equipment
• Manage pathology inventory including inventory control and monthly stock takes in collaboration with the finance department to ensure optimal stock variance.
• Identify, deploy and motivate the team including performance appraisal, identification of training needs, mentorship and coaching as well as leave and absence management in line with the hospital’s people agenda.
• Assess the quality of new reagents and consumables required for the pathology department in liaison with procurement department and participate in the tendering process specification to define the reagents and consumables schedule requirements.
• Foster the compliance with pathology standards as well as ensuring the coordination between pathology and other clinical departments in furtherance of quality objectives of the hospital

Qualifications & Requirements 

• Bachelor’s degree in Medical Laboratory Technology from a recognised institution or its equivalent.
• Minimum of 8 years’ working in a busy hospital environment.
• Previous experience with ISO15189 certification process.
• Valid membership/registration, and hold a valid practicing license with the KMLTTB. 
• A Master’s Degree in Business Administration or related field is an added advantage.

Should also possess/demonstrate the below competencies:

• Interpersonal skills
• Attention to detail
• Team leadership skills
• Problem solving skill

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Duties & Responsibilities: 

• Coordinate & lead clinical protocols/pathways monthly audits, including feedback & close out of identified gaps with the affected doctors. 
• Development & revision of clinical policies, procedures & guidelines required for patient care & JCI implementation, in consultation with the specific specialties. 
• Facilitation of root cause analysis processes & close out for those issues related to clinical care by doctors, including those documented in Q-Pulse, with support & guidance from the CMO’s office where applicable. 
• Coordinate mortalities analysis, including mortalities classification as well as coordinating the improvement actions from mortality reviews in collaboration with assigned clinicians.
• Ensure detailed Code Blue analysis, whilst making sure the documented improvements actions are undertaken in line with the findings. 
• Regulatory and accreditation – Participate in JCI Accreditation interventions across the hospital, and act as the JCI Survey coordinator. Further to this, the job holder will participate in AMUA, ISO standards implementation and KAIZEN implementation processes.
• Ensure all clinical related committees carryout their planned regular meetings, as well as following through so that the required deliverables are achieved.  
• Coordinate clinical CMEs, morbidity and mortality meetings for doctors. In addition, the successful candidate will join POCT Committee as a representative of the doctors, and support on the clinical aspects of its implementation process. 
• Facilitate clinical departmental meetings in collaboration with the respective clinical HODs, whilst ensuring quality matters are discussed & addressed in these forums. 
• Responsible for providing one on one doctor’s support on quality related matters affecting patient care & compliance.
• Monitoring and Evaluation ¬–  Will be responsible for developing the clinical monitoring and audit tools as well as participating in the monitoring and evaluation of the quality improvement initiatives in the hospital. 
• Performance and Process Improvement (PPI) –  Will provide support and coordination to department and service leaders for quality improvement measures and activities at assigned departments. 
• Coaching, Mentoring and Training – Mentor and develop teams on quality improvement in assigned departments, whilst developing training items and participating in regular quality improvement trainings. 
• Research and Innovation –  Participate in quality improvement research to ensure the hospital keeps improving in line with best practice and evidence based practices. Will be required to regularly innovate or recommend innovative solutions which will solve quality and patient safety challenges in the hospital.
• Risk Management –  Participate in risk management activities and implement an effective risk management program in the designated departments.  Participate in risk management activities.

Qualifications & Requirements 

• A minimum of Bachelor’s degree in Medicine and Surgery.
• At least 3 years’ relevant experience in a hospital setting.
• Basic Certification in Healthcare Quality is an added advantage.
• Must be computer literate.

Should also possess/demonstrate the below competencies:

• Interpersonal skills
• Reporting acumen
• Attention to detail
• Team leadership skills
• Problem solving skill
• Able to build and maintain effective working relationships 
• Team player