Assistant Manager (Safe Disclosure), East Africa Region at Aga Khan University (AKU)

Job Summary

Reporting to the Manager/Director, the successful candidate will assist the team in maintaining the University’s Safe Disclosure program. He/she will work with the team in various steps of disclosure case handling i.e. from receiving of disclosures, preliminary inquiry, determining case validity, preparing inquiry reports, and refer/coordination of investigation. Additionally, the successful candidate will facilitate periodic reporting of Safe Disclosure program activity to senior management and the oversight Trustee.

Responsibilities

• Promote highest standards of ethical conduct in all activities of case handling and work
• Receive disclosures through different routes via external service provider or any other source
• Assist the Manager/Director to conduct inquiry and determine disclosure merits investigation
• Prepare draft of investigation reports for Director’s review
• Maintain data of investigations/reports
• Assist the Team in implementation of Safe Disclosure policy communication plan
• Develop training curriculum that is tailored to the audience, including web-based solutions
• Prepare presentations and conduct training sessions in the organization
• Communicate the Safe Disclosure policy throughout the organization
• Keep a rolling communication plan for employees in all regions

Requirements

• Must have a minimum of a Bachelor’s degree in Human Resources, Healthcare discipline (MBBS, BS in Nursing, Pharmacy) and Law. A Master’s degree in similar fields is an added advantage
• Must have relevant professional membership, qualification and certification
• Have a minimum 3-5 years’ experience in Healthcare Administration and Quality, Employee Relations, Audit, Forensic Audit, Risk and Compliance, or Legal disciplines
• Have demonstrable experience in disciplined approach to case handling and reporting
• Exposure to managing employee relations/whistle blowing programs are desirable for this role
• Previous exposure in areas of academic administration, healthcare administration, human resources, risk management, quality assurance would be advantageous
• Have practical good problem-solving skills, coupled with the ability to manage a varied workload

Closing: December 16, 2022