Manager – System and Security Administrator at Living Goods

Key Responsibilities

You will be tasked with the following:

• Lead the evolution and implementation of the Internal IT Roadmap for LG to provide for a secure, safe and highly productive IT environment for LG staff across the various offices.
• Provide ownership for the overall management of administration of access and security controls for Microsoft platforms - Office365 and EMS E5 including Intune, Defender (O365, Endpoint, and Identity), Azure Active Directory P2, Azure Information Protection and Governance, OneDrive, Teams, and Share-point and all other platforms as per the signed off organizational governance controls.
• Overall ownership and management of the global system administration team and setting up all necessary system administration structures and processes to ensure internal IT support to staff across various LG offices and branches on software and hardware aspects (laptops, emails, connectivity, etc.) including institutionalizing and refining the helpdesk structure for internal IT troubleshooting (L1, L2, etc.). This would also include ownership of day-to-day operational management of the system admin function.
• Responsible for organizational wide IT assets security including determining the right technologies, development of all IS governance and security policies, knowledge, and right skillsets to work with all LG technologies and digital system so that security delivery is current, procedurally documented, and in compliance with organization standard as well as alignment with ISO 27001 and NIST CSF security controls.
• Responsible for driving organizational wide Cyber security, IS risk management framework and security awareness program including working closely with compliance and internal audits to determine necessary risk management and training programs.
• Coaching and overall mentorship to the System Admin team with specific focus on technical growth recommendations and management skillsets.
• Ownership for management and oversight of all administration and security configurations by the System Administrators, tech partners, auditors, and any other relevant stakeholders.
• Identification of required technologies and development of implementation roadmaps including training plans for all LG staffs to ensure that overall org-wide IT security mitigates all cyber risks and sufficiently protects critical organizational IT information.
• Ensuring timely and sufficient resourcing from System Administration to drive all necessary fraud and cyber-attacks investigations.
• Working closely with the Senior Manager (DT) to ensure adequate resourcing for timely and accurate response on all forensic, internal, and external IT audits.
• Supporting the Senior Manager (DT) with the drafting of management reports including final audit scores, overall IS risk ratings and post audits recommendations.

Qualifications & Experience Required

• Bachelor’s degree in computer science, Information Technology, or any other technology related degree.

Professional Qualifications / Membership In Professional Bodies

• Professional certification in System and Security Administration and governance.
• Essential security governance certification: must have successfully completed at least two out of CISSP, CISSM and CISM certifications.
• Desirable security technical certifications: CCNA, CompTIA certifications, relevant Microsoft Administration and Security certification tracks.

Experience

• 06+ years of professional work experience in the capacity of internal system security and IT admin roles for a medium to large organization with multiple offices is essential.
• 05+ years professional experience of team management in a system admin function which is supporting an organization with offices in different locations is essential.