Member Education Champion at a Reputable Organisation

Job Purpose

The job holder will be responsible for overseeing education and training activities of the Sacco. He/she will be responsible for selecting appropriate instructional methods, defining time frames, preparing training and other communication materials in physical and digital formats.

Duties and Responsibilities

• Developing the educational programs/courses, instructional materials and learning aids that will be used by the Sacco to enrich participants’ knowledge of being a member.
• Researching educational materials and in consultation with relevant stakeholders, ensure the appropriate breadth and depth of content, aligned with the desired learning outcomes is taught.
• Collecting, analysing, and segmenting member data and based on characteristics, develop curriculum that address the knowledge needs leading to overall improvement of their welfare as members.
• Evaluating the curriculum after a period of time and updating accordingly in order to keep the content relevant.
• Collecting and analysing feedback from members on the effectiveness of Sacco Education programs
• Implementing Education mandate of the Sacco in compliance with the By- Laws and regulatory requirements.
• Identifying and liaising with external facilitators in developing and delivery of the training content.
• Promoting collaboration, partnerships and relationships between the Sacco and its Members.
• Supporting the development of training budgets and keeping track of the training costs.
• Aligning the course design with digital resources, including remote learning technology such as conference calls, shared documents, and online assessments
• Any other duty assigned from time to time.

Job Requirements

• A bachelor’s degree BSc/BA in administration/statistics, Public Relations & Communication and or HR.
• A minimum of 3 years’ experience in a similar role, Customer Service, HR or a related field.
• Excellent communication skills in English and Swahili (verbal and written), confident, good presentation and with interpersonal skills.
• Ability to handle data -collection, review, analysis, and presentation.
• Inquisitive personality driven by curiosity and the desire to learn and share knowledge.
• Proficiency in Learning Management Systems (LMS) and e-learning platforms
• Knowledge and passion for both learning and training.

Application deadline: 30th March 2024 at 5:00PM.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

We are an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship.