Mentorship Coordinator, Department of Paediatrics at Aga Khan University Hospital

About the position

The Mentorship Coordinator (QI) reports to the Clinical Training Manager to support implementation of quality care for newborns. He/she will take a role in the refining, implementation and evaluation of the program’s mentorship strategy.

 Roles and Responsibilities

The Mentorship coordinator will work closely with the program implementation team to:

• Provide mentorship to staff in the NEST implementing facilities to conduct regular clinical audits and build their capacity to correctly identify problems, solutions, implement feasible actions and evaluate if the desired change has occurred.
• Provide mentorship to QI focal persons/coaches to conduct regular quality improvement visits and subsequently compile QI visit reports.
• Provide mentorship to hospital champions to support their ongoing training and supervision efforts and continuing to improve their ToT abilities and their skills to introduce and sustain change.
• Monitor and track progress of continuous quality improvement (CQI) activities in implementing hospitals and effect change as needed
• Maintain effective communication with the hospital teams including provision of monthly/quarterly (or as required) reports and ensure the audit reports are understood by the hospital teams and the management.
• Maintain accurate and detailed records (a diary) of implementation activities and ‘real-time’ reflections on the success/challenges of each activity in all sites.
• Diarize important staff changes as well as non-NEST projects/activities affecting NBU work /neonatal outcomes.
• Support continuous quality improvement activities in participating hospitals.
• Perform any other duties that may be assigned to him/her

Qualifications

• BSc Nursing or a KRCN nurse with a higher diploma in neonatal nursing or pediatric critical care
• Certification in Newborn ETAT-plus or EmONC courses will be an added advantage
• Certificate/diploma in clinical mentorship
• Must be registered by the relevant regulatory body, eg Medical Board or Nursing Council
• A minimum of three years’ continuous work experience in a pediatric or newborn ward  
• Actively practicing as a clinical nurse or practice educator in the relevant discipline
• Proven ability in adult teaching and learning.
• Must be enthusiastic with excellent interpersonal and communication skills.
• Ability to take and follow instructions, initiative, keen to learn and proactive with the ability to work under minimal supervision.
• Flexibility, adaptability, multi-tasking and attention to details.
• Good analytical and follow through ability.
• Good planning, organization and co-ordination skills.
• Team working and ability to work in a multi-cultural environment.
• Ability to travel extensively within the country

Persons with competencies in the following will have added advantage:

• Skills in correct use of the newborn care equipment 
• Prior skills training course development
• Prior experience in quality improvement initiatives