Merchandisers at d.light

Position Description

The Merchandiser will play a pivotal role in ensuring that products appear in the right store or on website, at the appropriate time and in the correct quantities.
The position is responsible for working closely with the buying teams to accurately forecast trends, plans stock levels and minor performance.

R&Rs

• Ensure timely payment of goods sold and collection of cheques for all credit customers.
• Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.
• Maintains customer relationships by visiting with store managers, department managers, and
• employees; answering their questions; responding to special requests; describing product features. Maintains store shelves by observing displays of company products; removing damaged products;
• tidying store shelves; providing optimum display of products.
• Maintains inventory by restocking shelves with product from inventory; observing inventory levels;
• prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.
• Helps field sales representatives with special promotions by setting-up displays at aisle ends;
• checking daily on special promotions; observing customer reaction to special promotions;
• forwarding observations to management; removing promotions at end of special promotion period. Provides information by reporting growth, expansion, or closing of supermarkets and any other stores in assigned territory.
• Maintains quality results by following and enforcing standards.
• Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Build strong relationships with all the stakeholders in the market
• Identify prospective customers by using business directories, following leads from existing clients, and doing market storm.
• Provide customers with product samples and catalogues status reports.

KPIs

• Ensure deployed targets are met consistently
• Reporting Compliance: Agent and campaign performance reports, Call Center processes compliance drive
• Any other outbound KPIs as outlined based on each campaign

Desired Experience

• A Degree in a Business or related course.
• A minimum of 3 years Sales and Marketing or Merchandising experience in FMCG highly desirable. B2C sales experience.
• Certificate of good conduct.

Knowledge

• High interpersonal skills and ability to interact with people from all walks of life. Relationship and account management skills.
• Report writing skills
• Ability to prospect for, negotiate and close a business deal Negotiation skills
• Confident and bold
• Good planning and organization skills.
• Team player with proven leadership skills. Good decision maker.
• Ethical and holds high integrity
• Commercial awareness.
• Able to cope with pressure.
• Communication skills.
• Interpersonal skills.
• Leadership skills.
• Strong numerical and analytical skills. IT skills.

Skills and Competencies

• Relationship Management: Develops and maintains effective collaborative relationships and networks with strategic contacts
• Ownership:
• improvement and inspires others to deliver whilst balancing risk, business competitiveness and customer satisfaction.
• Drive Results: Translate strategy into action and drives tenaciously and innovatively for outstanding
• results. Displays creativity in avoiding problems, reacting quickly and decisively to deal with risks and
• opportunities
• Judgement and decision making: Demonstrate an ability to analyse and interpret complex business decisions or recommendations. Cope well with uncertainty and provides clarity and direction to others combined with effective decision making in both the short term and long ter