Technical Sales Manager at AGSOL

ROLE SUMMARY

The Technical Sales Manager will be responsible for shaping and executing all aspects of Agsol’s sales strategy. This includes generating new leads, managing partner and customer relationships, coordinating all sales activities locally and regionally, managing sales and customer experience staff, overseeing after-sales support, partner training, campaigns and promotions.

The position is based in Kikuyu, Nairobi, and will require travel within Kenya and the region. Your ultimate mission is to ensure Agsol’s machines deliver maximum benefits to our partners and customers.

Build and execute sales opportunities:

• Drive B2B sales and build a pipeline of opportunities
• Build and manage relationships with partners, distributors, and mill owners
• Manage all sales enquiries
• Provide after-sales support and technical troubleshooting support
• Report on sales and KPIs
• Improve CRM systems
• Manage logistics of mills and other components to partners and customers in and outside Kenya
• Support customer data collection and reporting
• Capture and feedback customer experience insights internally
• Support design and delivery of marketing materials and campaigns
• Present at industry shows and exhibitions

Accelerate technical solutions growth:

• Manage mill installations of solar and AC mills including managing field engineers and technicians
• Provide technical and commercialisation training to partners, distributors, and mill owners

Accountabilities:

• Support management of inbound international shipments and outbound trans-shipping within the region
• Provide weekly updates on field trips, installations, and sales
• Meet sales quotas and net promoter score targets
• Function as the Project Manager for some funded projects, delivering on milestones against project schedules, and meeting reporting requirements