Mobile Health Activity Manager at Medecins Sans Frontieres (MSF)

The objective of the Position:

• Defining, coordinating, and monitoring all mobile health (including Palliative and Primary health care) activities to support health programs (Chronic Diseases) according to MSF protocols, standards, and procedures in order to ensure quality medical care for patients and their communities and to improve the health condition of the population.

Tasks & Responsibilities include but are not limited to:

• Identifying the needs of mobile health support in the target population and participating in the definition, planning, and updating of the appropriate MSF strategy and the mobile health activities and its budget. Performing initial data collection and establishing baseline criteria, analyzing data, and mapping the potential problems (e.g. sample collection, adherence problems, difficulty in pharmacy management, etc.)

Supervising mobile health activities.

• Monitoring and evaluating the performance of the monitoring tools and coordinating the implementation of the mobile health activities according to MSF standards, protocols, and procedures in order to provide the most appropriate support to the target population. Collecting and analyzing data and documenting the lessons learned
• Ensuring continuous networking and active search for partners (e.g. MoH, national associations of People living with HIV/AIDS, universities, specialized commercial firms, or non-profit organizations) to guarantee the achievement of mobile Health deployment through partnership with one or several other actors.
• In close coordination with the project biomedical service, supervising the appropriate use of medical devices and anticipating and communicating future needs.
• Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training/induction, briefing/debriefing, evaluation, detection of potential, motivation, development, and internal communication) of the staff under his/her responsibility, in order to ensure having the appropriate team in terms of size, capabilities, and skills
• Participating in monthly reports according to guidelines (SitRep, statistical report, etc.) and reporting problematic situations and cases with the Medical Team leader in order to help with decision-making and resolution of problems.
• Participating in the definition of annual planning and budget for the project and in the follow-up of the programs/project. Supervising and ensuring that medical activities objectives under his/her responsibility are achieved, reporting to the technical referent any problem arising in the service.
• To provide medical support and coordination to palliative care activities. This includes such duties as
  • Support the definition of the palliative care enrollment procedures.
  • Ensure an efficient and supportive continuum of palliative care from hospital-based to home-based care, and that care is provided with ultimate dignity and respect to patient needs and rights.
  • Ensures that the care being provided is based on established palliative care guidelines and standards;
• To provide medical support and coordination, in collaboration with MoH, to the chronic disease activity: This includes
  • Ensure adherence to chronic disease protocols on enrollment and comprehensive chronic disease care.
  • Support the team in ensuring patient-level monitoring of control indicators through the application of best practices.
  • Ensure and support effective patient therapeutic education and support forums.
• Reinforce patient referral and linkages, and patient follow-up mechanisms based on existing resources (sample networking, case discussions, senior physician reviews, MDTs, participation in improvement of referral and linkage framework,.. ).
• Coordinating activities related to Differentiated Service Delivery Models.
• Ensure integration of NCD/HIV activity is in place and follow up closely.
• Ensuring efficient and rational forecasting of pharmaceutical and non-pharmaceutical resources for mobile health activities. This includes such duties as
  • Preparing the medical orders needed to implement the medical activities under his/her responsibility, based on standard guidelines, forecasted consumptions, and activity trends.
  • In coordination with the project biomedical service, supervising the appropriate use of medical devices and anticipating future needs.
  • With the support of the pharmacy manager, ensures and monitors that commodities (diagnostic, clinical, and therapeutic) are stored, distributed, and managed as per standards.
• Participating in regular activity audit reports according to guidelines (i.e. SitReps, medical statistical reports, etc.), and in writing ad hoc reports as required in the project cycle (proposals, progress reports/reviews)
• Participate in the assessment of capacity-building needs, the proposal of learning and development opportunities, and creating a learning environment for activities under his/her supervision. This includes, but is not limited to onjob training, skills lab training, didactic training..et.c).
• Work together with the Pharmacy Manager, Lab Manager, M & E Manager, Community Engagement Manager, and other Managers in various aspects toward meeting project objectives.
• Together with the project Medical team Leader, define the team composition, and the job descriptions, and be involved in organizing and planning the activities for the project team.
• Coordinating and monitoring the daily working plan of the team under his/her responsibility (absent personnel, vacations, tracking leaves ...). Active participation in clinical shifts, and replacing the clinician if necessary.
• Ensure the Safety of patients through
  • follow-up of patients adversely affected by medical errors, and ensuring an internal mechanism of identifying, investigating, and reporting medical errors. When possible, collaborate with MoH on established processes.
  • Actively participate in the prevention, reporting, and investigation of any abuse or misbehavior toward patients (financial exploitation, negligence, sexual abuse,..)

Qualifications & Requirements:

• Education Diploma/Degree in Medicine.

Knowledge & Expérience

• Mandatory: Minimum of at least 2 years working experience in a similar position. Previous experience of at least 2 years with MSF or other NGOs in developing countries. Proficient in the use of MS Office (Excel, Word, PowerPoint, Office 365).

Language

• Fluent in English and Kiswahili

Competencies

• People Management and development, Commitment to MSF principles, Behavioral Flexibility, Results & Quality Orientation, Teamwork & Cooperation