Mobility Field Collections Officer (Kilifi) at M-KOPA Solar

JOB PURPOSE:

The main purpose of the Mobility Field Collections Officer is to contact customers in arrears to initiate payments and negotiate settlement plans. If agreeable terms cannot be reached, the Collections Officer will initiate escalated collections actions.

Key Job Functions

• Locate and contact debtors and implement repayment schedules and terms
• Ensure allocated accounts are monitored daily and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Advise debtors on ways of clearing their debts while communicating to them the importance of paying their debts and consequences of non-payment
• Update and maintain tracker of customer conversations by updating the history logs on M-KOPAnet and other relevant database applications.
• Adhere to the set policy on loan recoveries and collections.
• Make recommendations to the Mobility Team, when appropriate, for stronger collection actions including repossession of security.
• Educate the customer on motorbike return policy, advising on money eligible for refund and if no money refundable advice on why that is so.
• Initiate the downgrade/cancellation process on M-KOPAnet to ensure that the cancelled and refund process is completed.
• Work closely with external agencies on debt collection and recoveries
• Reporting and analysis, send a summary analysis of collections/reclaims done daily
• Perform any other related function as assigned by the management from time to time.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION

• Diploma/Degree in Accounting, Finance, Business Administration, or related studies
• Previous experience in Debt Collection preferred (at least 1 year)
• Excellent communication skills.
• Strong analytical & problem-solving skills.
• Advanced Excel proficiency
• Excellent persuasion and convincing skills, result-oriented and self-driven