Motor Claims Senior Officer at GA Insurance

Overall Job Summary: Reporting to the Motor Claims Manager, the incumbent will be responsible for Claims Registration and acknowledgement, claims negotiation, Claims Processing and final settlement.

Duties and Responsibilities:

• Timely registration of motor claims and acknowledgement
• Make appropriate reserve amount in the system for each claim
• Follow up on the claim documentations from insured / intermediaries.
• Appoint external assessors and follow up on the report
• Scrutinize all the assessment reports submitted by the external assessors and recommend the next cause of action.
• Frequently update clients on the status of their claims
• Communicating with garages on repair / release of vehicles
• Appointing investigators in cases of third-party injuries / property damage where necessary.
• Issue preliminary demand letters to negligent third parties
• Raise payment vouchers.
• Reviewing of claim files at given intervals
• Ensure that all assessors conduct themselves professionally and ethically and make recommendation where action is warranted.
• Recommend for a second assessment on accident vehicles whenever necessary.
• Ensure that garages adhere to the repair timelines at all times.
• Preparation of requisite claim reports
• Negotiate with repairers for extra discounts in view of lowering repair cost.
• Exercise exemplary customer service
• Any other duty as may be allocated by the management from time to time.

Job Holders Specifications:

Academic Qualifications:

• Bachelors’ Degree in Insurance / Business Administration.

Professional Qualifications:

• Diploma in Insurance.
• Diploma in automobile / mechanical engineering

Experience

• 5 years’ experience in motor claims management

Skills

• Analytical and organizational skills
• Negotiation skills
• Good Interpersonal skills
• Customer Service Skills