Motor Claims Senior Officer at GA Insurance

About the position

To ensure that motor claims settlements are timely and professionally concluded and always ensure compliance with the company claims management philosophy as well as the claims procedures manual.

Duties and Responsibilities:

• Timely registration of motor claims and acknowledgment
• Make an appropriate reserve amount in the system for each claim
• Follow up on the claim documentation from insured/intermediaries.
• Appoint external assessors and follow up on the report
• Advice and seek approval on technical matters as regards motor claims.
• Receive and act on instructions revived from the head of the department and the executive.
• Supervise motor claims staff
• Ensure claims procedures and policies are followed
• Receive and allocate mails.
• Allocate work to service providers and monitor service providers’ performance
• Correspondences with clients, advocates, garages, spare part dealers, third parties, and any other party as regards motor claims.
• Revise reserves
• Recommend and approve payments
• Attend to clients and resolve complaints
• Appoint investigators where necessary
• Liaise with underwriting department to minimize losses
• Coordinate supply of spares. Resolve recurring problems as regards the supply of spare parts.

Job Holder Specifications

Knowledge, Skills, and Abilities

• Good interpersonal and supervisory skills
• Good analytical and negotiation skills
• Knowledge in insurance products and services
• Comprehensive knowledge in claims management/handling
• Excellent analytical, communication, and customer handling skills

Credentials and Experience

• Degree in Automotive or Mechanical Engineering or Actuarial Science
• ASCII Holder
• Over 5 years experience in the claims department at the supervisory level