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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Financial Services Tech Lead, the position holder will be responsible for governing the services deployed across financial solutions IT, report deviations from the agreed service levels, capacity changes that affect budgets and any capabilities that impact on the delivery of the end-to-end service.
leading a team in improving existing solutions, providing technical support, troubleshooting and monitoring financial solutions applications to ensure 99.999% availability of the system. Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation and operational acceptance compliance.
During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
Key Responsibilities
QUALIFICATIONS
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