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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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DESCRIPTION
We are pleased to announce the following Position in the Software Engineer - Financial Services within the Financial Services IT. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager Planning and Delivery, the role holder responsibilities will include financial services system management, capacity planning, architecture, software development and technology evolution to attain a service availability of 99.999%.
Key Responsibilities
- Evaluation of new and existing financial systems infrastructure.
- Planning & design for new Financial solutions.
- Platform capacity planning
- Financial solutions technology evolution to attain 99.999% service availability
- Implementation and integration of new hardware/software.
- Optimization of existing systems.
- Internal Process Improvement in accordance with ITIL and Agile standards.
- Change management
QUALIFICATIONS
- Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
- 2 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
- Software development skills in Java, python and web technologies.
- Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
- Knowledge in Dev Ops
- Experience in mobile money systems.
- Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
- Knowledge in container orchestration technologies (Kubernetes etc.)
- Knowledge in database administration.
- Proven Analytical & problem-solving skills.
- Must be able to work without supervision & meet tight deadlines/schedules.
- Good presentation skills required.
- Proactive & self-motivated.
- Good public relations, communication & interpersonal
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DESCRIPTION
We are pleased to announce the following Opportunity in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to Business Engagement Manager – Financial Services, the position holder will develop technical solutions designs for business problems, utilizing available IT assets. Act as technical lead on IT systems projects, providing and articulating forward-looking technical proposals for implementation either to cover existing functionality gaps or to generate new innovative solutions.
ROLE RESPONSIBILITIES
- Engage with various teams, ranging from business and the immediate development team who need to understand and buy in to the architecture, right through to the extended team of those people who will have an interest in the architecture from a security, database, operations, and maintenance or support point of view.
- Translate documented business requirements into a technical solution design for implementation.
- Leading with development teams to ensure business intent is understood and effectively carried into development phases.
- Collaboratively oversee the development of the solution as per agreed architecture, evolving it throughout the delivery in the face of changing requirements and feedback from the team.
- Set baseline through introduction of standards and working practices such as coding standards, design principles and tools.
- Ensure that the architecture is being implemented consistently across the team through regular code reviews.
- Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.
- Responsible for making technology decisions by considering all risk factors, reviewed and evaluated with all the relevant stakeholders of interest.
- Contribute to Architecture Review Board (ARB) on monthly basis.
QUALIFICATIONS
- Degree in Science/computer science/Engineering/Business related degree from reputable education institution.
- 3+ technical background in software development inclusive of databases, applications, Infrastructure, cloud development , 2+ years experience in solutions architecture and system design.
- Experience of software development lifecycle is essential, in agile and waterfall methodologies.
- Certification in Solution Architecture and Certificate in Cloud expertise will be an added advantage.
- A “hands-on software architect” capable of sharing software development experience with the rest of the team, which in turn helps them better understand how the architecture is viewed from a development perspective.
- Domain experience in financial services, financial technologies will be an added advantage.
- Strong business acumen and leadership mindset
- Ability to drive initiatives without any formal authority in an ambiguous environment
- Ability to mentor/coach developers and other solution architects in architecture principles
- Proven track record in designing and implementing large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience
- Ability to communicate and influence others.
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DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Financial Services Tech Lead, the position holder will be responsible for governing the services deployed across financial solutions IT, report deviations from the agreed service levels, capacity changes that affect budgets and any capabilities that impact on the delivery of the end-to-end service.
leading a team in improving existing solutions, providing technical support, troubleshooting and monitoring financial solutions applications to ensure 99.999% availability of the system. Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation and operational acceptance compliance.
During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
Key Responsibilities
- During Major Incidents the Software Engineering Support Lead will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
- Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a FS IT services
- Managing the operational relationships with all stakeholders
- 3rd Party supplier Operational Management
- Understand the process and procedures of all parties to ensure that they align with the overall goals and operational aims of the organization.
- Internal Operations Liaison within customer interfacing teams, partners and suppliers
- Continuous Service Improvement (CSI) opportunities
- Developing improvement plans and training the team in best operational practices
- Overseeing Capacity planning
- Assisting with Budget forecasting
- Supporting Delivery and Project activity with operational experience, acceptance, training and process adherence
- Influencing product development with real-world Operational experience and local market
QUALIFICATIONS
- A Bachelors degree in Information Technology, Computer Science, Engineering or relevant field as a minimum
- Experience Managing OLTP Environments
- At least 5 years’ experience in Operations Management within Technology
- Excellent problem-solving and communication skills
- Working knowledge in dev ops and dev ops tools like Github
- Experience in mobile money systems, integrations or Financial systems
- Must be able to work without supervision & meet tight deadlines/schedules
- Good presentation skills
- Proactive & self-motivated
- Certification in ITIL and Scrum fundamentals is an added advantage
- OLTP architecture knowledge is an added advantage
- Project planning and delivery skills and
- budget management and forecasting
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DESCRIPTION
We are pleased to announce the following vacancy for Senior Manager - M-PESA VAS Platform
within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Head of M-PESA Product Development the role holder will be Responsible for managing Local road map and ensuring that all products within FS team meet exception customer experience standards. Lead team to determine and deliver new and enhance functionality to market through agreed local road map.
Roles and Responsibilities
- Project manage the delivery of new functionality and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures
- Planning & Implementation of Mobile Commerce Services and deployment of Financial Services and other VAS platforms
- Manage all projects that will deliver the roadmap both local and other vendor related products
- Define product requirements for customization to meet specific customer needs and liaise with the technical team to ensure correct implementation
- Manage the testing of new/enhanced functionality, tariffs and business rules prior to implementation
- Ensure project development follow the existing Safaricom processes
- Delivery of planned roadmap items
- Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments
- Define/Develop strategy and roadmaps for individual Value added services and be accountable in specifying, developing, launching and managing new value added services within financial services based on developments in the market place and on the opportunities offered by developments in technology Integration of Financial Services, VAS with internal and external systems
- Interface with other commercial departments to fulfill critical business requirements.
- Ensure both local and group projects are tracked and all relevant stakeholders are aligned
- Propose and manage the implementation of new services and applications.
- Assist Business Development teams or any other relevant teams in developing sector specific products in line with Safaricom customer segments
- Analysis on market trends, technology trends in relation to Financial services planning
- Interaction with senior level management in Technical /IT, PMO, Marketing and other to help champion new ideas and ensure appropriate size and scope of proposed action plans while demonstrating excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy.
- Performance management.
- Undertake talent management of the PD team.
- Undertake coaching and mentoring for team member and provide leadership in execution of division strategy.
QUALIFICATIONS
- Bachelor’s Degree in a relevant field.
- Project Management Certified – PMP / PMI or equivalent
- 6-8 years post-graduation work experience of which 3 years must be in a management role
- Work experience Multiple projects simultaneously; from start to finish; 6-12-month duration, which have an impact across the company; have impact on customers; which have impact on revenue generation capability of the organization
- Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
- Good understanding of the Kenyan market, subscriber preferences and subscriber trends
- Attention to detail with good organizational, planning, report writing and presentation skills.
- Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
- A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
- A proven team player with excellent communication and interpersonal skills.
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DESCRIPTION
We are pleased to announce the following vacancy for MPESA Product Manager within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager, MPESA Product Management, the role holder will be responsible for identifying potential M-PESA products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned M-PESA products and services
Roles and Responsibilities
- Determine M-PESA customers' needs and desires by specifying the research needed to obtain market information.
- Determine M-PESA customers' needs and desires by specifying the research needed to obtain market information.
- Articulate market requirements, consumer trends and opportunities for M-PESA products and services
- Identify opportunities for M-PESA products and services innovation and enhancements.
- Assesses market competition by comparing the company's product to competitors' products within payments and financial services industry.
- Recommend the nature and scope of present and future M-PESA products and services by reviewing product specifications and requirements; appraising new product ideas and/or product changes.
- Bring new M-PESA products to market by analyzing proposed product requirements and product development programs.
- Define the long-term strategy of M-PESA and create product road map
- Prepare M-PESA products and services documents including Market Requirement documents and product use cases to drive product activity
- Develop pricing strategies and product policies
- Provide technical & thought leadership throughout various stages of solution lifecycle – planning, design, specification, implementation and launch
- Create user cases and detailed product roadmap documents to articulate desired features and functionalities to Developers and Designers
- Manage M-PESA products-related support, feedback and inquiries from users
- Co-ordinate market research to track customer and end-user feedback
- use market feedback to inform M-PESA product refinements and ongoing development
- Build awareness and understanding of your across the company – be M-PESA products and services ‘evangelist’
- Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
- Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget;
- Monitor impact of product features on key metrics
QUALIFICATIONS
- Bachelor’s Degree in Business Management, Computer science, Engineering or related field.
- 6-8 years post-graduation work experience of which 3 years must be in product Management, Sales, product development or Business development
- Good understanding of the Kenyan market, subscriber preferences and subscriber trends
- Attention to detail with good organizational, planning, report writing and presentation skills.
- Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
- A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
- A proven team player with excellent communication and interpersonal skills.
- Ability to identify and drive forward new opportunity into a business or product.
- Strong knowledge of industry best practices and competitive landscape
- Expertise in applying product development concepts and practices across the product development life cycle
- Thorough understanding of financial modeling and forecasting
go to method of application »
DESCRIPTION
We are pleased to announce the vacancy for Manager - Product Development within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager -M-PESA Product Development, the position holder will be responsible for delivery of Financial Services products in line with the divisional road maps and ensuring that the delivered products and services are aligned to organizational objectives and strategic goals.
Job Responsibilities
- Driving New innovations in Financial Services
- End to end delivery of planned roadmap items
- Enhancement of existing products to meet desired business value and adapt to changing environments
- Manage Solution vendors and Business Partnerships involved in actualizing product roadmaps
- Leverage on new technologies to deliver cutting edge products and services.
- Drive innovation through research and insights
- Stakeholder Management
- End to end relevant Project Management
- Evaluates and resolves technical feasibility, design optimization and production issues.
- Gathers the raw materials necessary to build or create the product being developed
QUALIFICATIONS
- Bachelor’s Degree in a technical Field (Preferably IT/Computer Science/Telecommunications / Electrical & Electronics Engineering)
- Project Management Certified – PMP / PMI / Prince 2 or equivalent
- Software Quality Assurance and testing skills and experience
- Work experience in a technical field to Line Management or senior developer level.
- Experience in managing multiple projects simultaneously; from start to finish; of a 3 – 12 months duration; which have impact across a company, on customers and the revenue generation capability of the organization;
- Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
- Good understanding of the Kenyan market, subscriber preferences and subscriber trends
- Attention to detail with good organizational, planning, report writing and presentation skills.
- Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
- A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
- A proven team player with excellent communication and interpersonal skills.
- IT Business Analysis skills
- Fintech/Banking experience in product development/Software development will be an added advantage
- Experience in business configuration
- Experience in API’s.
go to method of application »
DESCRIPTION
We are pleased to announce the vacancy for Senior Officer - M-PESA Product Development within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager -M-PESA Product Development, the position holder will be responsible for delivery of Financial Services products in line with the divisional road maps and ensuring that the delivered products and services are aligned to organizational objectives and strategic goals.
Job Responsibilities
- End to end delivery of planned roadmap items
- Enhancement of existing products to meet desired business value and adapt to changing environments
- Manage Solution vendors and Business Partnerships involved in actualizing product roadmaps
- Leverage on new technologies to deliver cutting edge products and services.
- Support key partners through API integrations
QUALIFICATIONS
- Bachelor’s Degree in a technical Field (Preferably IT/Computer Science/Telecommunications / Electrical & Electronics Engineering)
- Project Management Certified – PMP / PMI / Prince 2 or equivalent
- Software Quality Assurance and testing skills and experience
- Work experience in a technical field to Line Management or senior developer level.
- Experience in managing multiple projects simultaneously; from start to finish; of a 3 – 12month duration; which have impact across a company, on customers and the revenue generation capability of the organization;
- Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
- Good understanding of the Kenyan market, subscriber preferences and subscriber trends
- Attention to detail with good organizational, planning, report writing and presentation skills.
- Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
- A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
- A proven team player with excellent communication and interpersonal skills.
- IT Business Analysis skills
Method of Application
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