MS IT Chief Operating Officer at Ericsson

What you will do:

• End to end Accountable for the IN managed services contract across multiple Operating Companies across Airtel Africa
• Ericsson’s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues.
• Profitability & business case fulfilment including contract delivery transformation; identify & help secure add-on sales that meet or exceed the signed off business case requirements to ensure continuous improvement of profitability & revenue; decisively adding value to customer’s & Ericsson business.
• Ensuring financial and operational performance monitoring & reporting, and driving improvement plans when needed.
• Management and development of the customer relationship for the specific contract and ensuring customer satisfaction.
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all services contracted under the MSA are delivered according to contractual obligations and requirements.
• Managing the customer interface with respect to all service delivery contracted under the MSA for a specific customer.
• All solutions delivered to Customer by delivery organizations under MSA scope.
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the contract, ensuring work executed follows Ericsson procedures and standards and EHS/OHS local laws and regulations.
• Planning with KAM for contract retention and support in contractual renegotiation or pre-sales for the specific customer.
• Management of the matrix organization including ensuring subordinates adhere to Ericsson Code of Business Ethics.
• Ensure continued thought leadership and value assurance for Customer through contract lifecycle.
• Ensure the delivery units are fulfilling contracted WLA and manage escalations in case of deviations.
• Minimize customization and drive standardization of delivery through adoption and reuse of global capabilities, championing best practice benefits with customer.
• Ensure correct flow of Customer invoices and payments.
• Secure delivery compliance to contractual and business case requirements, avoid under delivery, and ensure over delivery is addressed as add-on sales.
• Ensure compliance with contractual, legal & regulatory requirements, and consent in management and governance of data and its security for the contract

The skills you bring:

• 10+ years Strong professional and business experience with advanced knowledge across a number of operations and technology domains with a proven track record
• Experience of leading teams in a matrix organization
• Sales & client management experience
• Business acumen & negotiation skills along with strong analytical and problem-solving skills
• Financial & P&L understanding
• Proven improvement on Unadjusted Margin or budget of previous projects / programs / customer
• Leader of significant solution implementations or transformations in Charging & Mediation