Job Opportunities at Ericsson

What you will do:

• Main CU partner for all BOS Pre-Sale, Solutioning and Delivery working closely with CU SEA CSS Head and their teams (Head of Service Deliveries, Domain Sales Managers), CSS Operations and act as a single point of accountability for SL BOS within CU.
• Senior People Manager leading a direct team of Delivery Managers, Solution Architects, Solution Integrators and Operations professionals.
• Senior People Leader of assigned resources to CU from BOS Delivery Excellence or Global centers.
• Cost Center Responsible with accountability to meet the Utilization/Billability and over-Absorption targets.
• Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) allocation per guidelines of BOS Delivery Excellence.
• Responsible for the delivery of services (scope, cost, quality, and time) within BOS from pre-sales to delivery. This also includes supporting MSCOO(s) for any outsourced IT operations within the CU.
• Ensure Project and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance.
• Services Profitability Improvement focus through cost control, quality adherence, and Automation.
• Responsible to deliver Financial and Demand Forecasts.
• Live Node Activity (LNA) Adherence and meet assigned LNA KPIs.
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines.
• Works closely with the delivery excellence teams in the Service Line to fulfill Projects Delivery and on resolving the technical related issues and escalations.
• Works closely with the Business Development & Portfolio along with Delivery Excellence units to cover pre-sales, solutioning, cost effective delivery model planning, and CSS/BOS Strategic initiatives

The skills you bring:

• 10-15+ years of experience within Telecommunications/Systems Integration, ADM and Operations Industry driving sophisticated programs and managed operations.
• University degree in ICT/Engineering. Graduate degree such as an MBA is considered a plus.
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Demonstrated experience leading in a cross-functional highly matrixed and globally distributed teams.
• Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL
• In depth knowledge of different SDLC methodologies including Agile
• Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.
• Strong consultative, presentation, and communication skills
• Proven track record within a time sensitive and high-pressure environment.
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Program level Governance.
• Fluent in English.

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What you will do:

• End to end Accountable for the IN managed services contract across multiple Operating Companies across Airtel Africa
• Ericsson’s primary contact and escalation point for all matters relating to the execution of the contract including commercial, security & EHS / OHS-related issues.
• Profitability & business case fulfilment including contract delivery transformation; identify & help secure add-on sales that meet or exceed the signed off business case requirements to ensure continuous improvement of profitability & revenue; decisively adding value to customer’s & Ericsson business.
• Ensuring financial and operational performance monitoring & reporting, and driving improvement plans when needed.
• Management and development of the customer relationship for the specific contract and ensuring customer satisfaction.
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all services contracted under the MSA are delivered according to contractual obligations and requirements.
• Managing the customer interface with respect to all service delivery contracted under the MSA for a specific customer.
• All solutions delivered to Customer by delivery organizations under MSA scope.
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the contract, ensuring work executed follows Ericsson procedures and standards and EHS/OHS local laws and regulations.
• Planning with KAM for contract retention and support in contractual renegotiation or pre-sales for the specific customer.
• Management of the matrix organization including ensuring subordinates adhere to Ericsson Code of Business Ethics.
• Ensure continued thought leadership and value assurance for Customer through contract lifecycle.
• Ensure the delivery units are fulfilling contracted WLA and manage escalations in case of deviations.
• Minimize customization and drive standardization of delivery through adoption and reuse of global capabilities, championing best practice benefits with customer.
• Ensure correct flow of Customer invoices and payments.
• Secure delivery compliance to contractual and business case requirements, avoid under delivery, and ensure over delivery is addressed as add-on sales.
• Ensure compliance with contractual, legal & regulatory requirements, and consent in management and governance of data and its security for the contract

The skills you bring:

• 10+ years Strong professional and business experience with advanced knowledge across a number of operations and technology domains with a proven track record
• Experience of leading teams in a matrix organization
• Sales & client management experience
• Business acumen & negotiation skills along with strong analytical and problem-solving skills
• Financial & P&L understanding
• Proven improvement on Unadjusted Margin or budget of previous projects / programs / customer
• Leader of significant solution implementations or transformations in Charging & Mediation