Multimodality Field Service Engineer at Philips

In this role,

you have the opportunity to make life better and you have the opportunity to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value, Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets .

You are responsible for

• Providing technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
• Installing Philips Healthcare equipment according to standards with respect to quality and installation time.
• Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards.
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
• Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit, Business Line service manuals and relevant Philips

To succeed in this role, you’ll need a customer-first attitude and the following

• University degree in Electrical and Electronics Engineering, Biomedical Engineering, or relevant disciplines.
• Strong knowledge in diagnosing and repairing electronic equipment, trouble shooting and responding to customers’ concerns.
• Customer centric approach and developed communication skills
• Must be able to work both individually and in an established team setting.
• Fluent in English, verbal and written in addition to local language
• Excellent command of Microsoft.