Nairobi Shared Service Unit Customer Service Training at CARE

Purpose

With the Shared Service Unit being a customer-centric department, we would like to seek the services of a consultant to support the team in building their expertise in customer service. The consultant is expected to use suitable methodology (group discussions, interviews, literature, and desk reviews) to be able to perform the assignment in a participatory method. The assignment will be conducted in Nairobi, Kenya.

Deliverables/Output

1. A clear customer experience roadmap for the SSU.
2. A team built on providing exemplary support in their functional areas while incorporating customer service.

What we are looking for:

Essential

• Proven experience in facilitation of customer service trainings
• Understanding of the context of Shared Service model
• Strong business acumen
• Strong facilitation and analytical skills

Desirable

• Previous experience working with other INGOs adopting the Shared Service model